“The option to refresh the desktops didn’t feel financially viable, nor the best approach long-term. There were also concerns about hardware availability and the performance of the machines when staff were working from home. So we were more interested in the other options. Whilst the SaaS approach was interesting, it would create a significant overhead in terms of change and probably licensing changes. When discussing AVD with FIT, it was apparent that we could extend the life of our client devices, operate in largely the same way without any major changes to software or licensing.”

“We didn’t have a formal selection criteria, whilst we knew what we didn’t want, none of us are deeply technical with IT so you could argue that we didn’t know what we did want either.
From the first meeting we felt as though we could trust the people, there were shared values between the two organisations. FIT were clear about the approach they would take, they understood the concerns we had with the previous service provider and explained how their service worked.
They got to know our business operation and made early suggestions regarding how things could be improved. We got a sense of confidence that they had that breadth and depth, but we wouldn’t be a number to them.”

“We wanted an infrastructure partner that we could work closely with, to help guide us through the process of selecting the right technology platforms, implementing them and taking full responsibility once it was in place to allow us to focus on making changes to the business systems.
We have known Foundation IT for a number of years and they had been providing us with ad-hoc infrastructure services which had demonstrated their capability in infrastructure and they have always been responsive and flexible.
FIT had good ideas about how public cloud could be leveraged to remove reliance away from HQ and how that could be grown as legacy systems are replaced by new systems.
Last but not least, we got on with the people involved in our project. We have honest conversations and have some fun in the process.”