- Description:
- Genmar IT is a UK managed service provider (MSP) headquartered in Bishop's Stortford, Hertfordshire, supporting around 120 business clients ranging from 25 to 250 users since 1996. We deliver managed IT support, cyber security, Microsoft 365, cloud migration, business telephony, and AI & automation services across Hertfordshire, Essex, London, and the wider UK.
Accreditations: ISO 27001 certified, Cyber Essentials certified, Microsoft Solutions Partner, Wildix Gold Partner.
Technical capability:
Cyber security stack: Layered SME protection combining Petra ITDR, Huntress EDR, Huntress security awareness training, Microsoft 365 hardening, DMARC enforcement, conditional access, and geo-locking. Full incident response capability including coordination with insurers, legal counsel,... and forensic specialists.
Infrastructure and cloud: Microsoft 365 deployment and migration, Azure tenant management, hybrid cloud architecture, SharePoint and Teams governance, endpoint management via Microsoft Intune.
Support operations: UK-based service desk with a 7-second average call answer time. Tier 1, Tier 2, and dedicated Red Team escalation structure. ITIL-aligned ticket management via HaloPSA.
AI and automation: Production deployments saving clients 10+ hours per week through automation of invoice processing, onboarding workflows, reporting, and admin — over 1,000 hours saved monthly across our client base. Predictive monitoring identifies and resolves issues pre-ticket. Telephony: Wildix Gold Partner delivering UCaaS with CRM integration, AI call transcription(Wilma), and per-team analytics.
Business profile: Family-owned since 1996. Industry-leading staff and client retention. Long-term contractual relationships built on service quality rather than lock-in. Three decades of continuous trading in the UK SME and mid-market segment.
Industries served: financial services, legal, accountancy, recruitment, manufacturing, estate and letting agencies, professional services. Locations: Bishop's Stortford, Hertfordshire, Essex, North London, Cambridgeshire, UK-wide remote.
Founded: 1996. HQ: Unit 12, The Links Business Centre, Bishop's Stortford, CM23 5NZ. Website: genmar.co.uk.30+ SMB SME upGrowth ISO 27001CMP Solutions
Transforming data security and efficiency for CMP Solutions with streamlined SharePoint access.
Trans City Skoda
Trans City Skoda transitioned from reactive IT to fully managed services with Genmar, gaining a stable, secure, and […]
Kalex Limited
Genmar IT streamlined Kalex's IT with Microsoft 365 migration, new devices, and enhanced security for better […]
Jersey Energy
Learn how Genmar IT boosted Jersey Energy's performance, security, and cost efficiency with a hybrid-cloud solution.
- Services:
- VoIP, Identity Management, IaaS, Email Security, Data Storage... and 15 more
- Partnerships:
- Veeam, Microsoft, Meraki, Huntress, Dell, +3 […]
- HQ:
- Bishop's Stortford, United Kingdom
- Tel:
- 0330 445 1234
- Website:
- Visit Website
“The response times are much quicker and the service and quality of the staff on the helpdesk is far superior than our previous company. Genmar are very proactive and will suggest solutions to problems.”
“The migration to Microsoft 365 was transformative. Our team loves the larger storage and new tools, and the process was handled professionally from start to finish.”
“The whole process has been praised by my boss, Stuart and how seamless it's been, and how much of an improvement it is on our previous solution, and the NAS drive solution has made the working procedure for the guys in Guernsey infinitely better. A big thanks to everyone, It was a daunting idea to migrate, but it has been hassle-free.”
“Our transition from a one-man band to a small but growing company was seamless thanks to Genmar IT. We're confident we made the right decision. They upgraded our systems and technology, enabling us to work more securely and efficiently. We're really pleased with the outcome—everything we asked for was completed, and we have no complaints.”
“Your onsite engineer Charlie was great in the onboarding. It was all excellent to be honest, we just pointed him in the right direction, and he got to work. Top notch.”
“Working with the team was a seamless experience from start to finish. The Project Manager and Project Engineer were professional, responsive, and kept us informed at every stage. The project was delivered exactly as promised, streamlining our permissions structure and making onboarding and offboarding much simpler.”
“Genmar are great at recognising what we need to do as a business to ensure we stay ahead of improvements in technology. They provide service that pre-empts any issues and they offer up suggestions on improvements. Very customer focused and the fact they support local charities means that their values are similar to ours. Easy to do business with.”
“I have dealt with Genmar for over 20 years, throughout this time they have proven themselves professional and trustworthy. They have a great deal of knowledge about our industry ensuring out IT works for us. I would and have recommended them.”
“Genmar listen to our requirements and do whatever they can to make it work. Genmar always provide great service, no matter who I speak to. They are pragmatic problem solvers, always willing to help and always go above and beyond.”
“James and the team are very professional and work extremely hard to make sure that customer service is tip top.”
“Using Genmar for a wide range of IT services across our Estate Agency brands has enabled us to standardise, improve and progress with our IT strategy. Genmar take care of all the maintenance, patch management, backup/recovery and offer consistently high levels of support to our staff.”
“IT Lab’s team [now Advania] was candid, responsive, and quickly built our trust. Having chosen them as our Microsoft Dynamics GP provider, we recognised they had the expertise to support us in other vital areas. We extended the GP contract to include deployment to IT Lab’s cloud environment, Cloudlab, plus […] Read More
Managed Service Providers near Bishop's Stortford
-
TechWyse is an award‑winning managed IT services provider based near Stansted, serving businesses across Essex, Hertfordshire and the South East. We specialise in IT support, cloud solutions, cyber … More
-
At First Stop IT we specialise in supporting small to medium sized businesses with their technology requirements. We pride ourselves on consistently providing unparalleled outsourced IT support, … More
-
Unlike many similar organisations who seem to delight in using technical jargon and management speak to mystify and confuse their customers, RodingTech take pride in talking plain English.
We … More
View Map of MSPs near Hertfordshire
Rate & review
Request a quote from:

Genmar UK Reviews
Write a Review