- At Service Express we offer solutions for server, storage and networking equipment including maintenance, hardware, OS support, IT asset disposition and managed services. We are a leading data centre solutions provider to help IT teams control costs and optimise infrastructure strategy with services and support around the globe.
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Wetherby, United Kingdom
Branches: Linwood and 2 more
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We provide business critical solutions to the UK’s supply chain and now more than ever it is vital that the supply of goods continue to flow uninterrupted. We have been partnered with The ICC Group for over 8 years, and of all our suppliers they are one of the best, providing excellent support of our solution hardware with demanding SLA’s. Leon and the team are flexible, quick to respond, communicate well and always meet or exceed their targets.
We have found Garry and ICC very personable and a great team to work with. The transfer was very professional and hassle free, they have since provided several added value solutions to our business.
ICC have a very personable approach and are a reliable partner for hardware maintenance and remote hands in one consolidated place. It is fantastic to have an account manager with one point of contact that we can trust to help us when things go wrong. ICC have an extensive portfolio of IT services that are flexible to fit exactly what we need, now and in the future. I would highly recommend engaging in a support partnership with ICC.
Service Desk and Account Management response is paramount to any business, ICC have always delivered throughout our relationship. ICC are classified as an extension to the Cordant central IT team which is a clear indication of a partnership, rather than just a supplier.
ICC provided an excellent service collecting our redundant ICT devices, with a swift response and pickup of the hardware, it was a straightforward, no fuss process, handled very professionally by the ICC team. With certifications of HDD’s destroyed to industry best practises, supplied soon after collection, we were more than happy, and the ICC Group will certainly be our go to partner for ITAD services.
Above all, the team at ICC are genuinely good people to work with, who understand customer service and we have developed a good and trusted relationship in a short space of time.
ICC have reacted swiftly on a number of occasions and matched and exceeded all expectations contractually. They have also carried out work to mitigate risk to our business by ensuring that they captured all the field replacement parts of our complex IBM estate. The engineers have also been knowledgeable and very helpful to resolve some quite difficult issues.
Our account manager, Garry Higgins, has been at the forefront of our communications and we look forward to moving our relationship forward in the coming months as our business grows.
ICC are proving to be excellent IT partners. The solutions to our challenges have been clear and concise and any questions we have had have been answered without delay. Communication, at all levels, is first-class and I believe this is what has supported the seamless integration of our new systems.
Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company.
In supporting our in-house IT Team, ICC were able to provide agile support to a fast moving situation, namely a studio move and new building refurbishment. Their direct assistance allowed Team17 Digital to function with almost zero down time: their team members are knowledgeable and willing to go the extra mile to get things done in an appropriate and timely manner.
David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had.
ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team. Their customer service is excellent and I wouldn't hesitate to recommend them to my business contacts.
The new system has only been up for a few weeks but it’s great. We’ve had no alerts, no alarms, and it’s very quick. We now have the scalability we need too: this upgrade means we have the infrastructure to keep growing and as a result we have an even faster recovery process should we need it. Our average disaster recovery cycle is only two or three seconds, with fast replication.
ICC’s consulting and service has helped us extend the life of our legacy systems, improve their performance and gain peace of mind.
ICC did a great job in migrating our infrastructure from France to the UK, and everything went ahead to schedule within a very tight time-frame.
ICC, as Relate’s key IT hardware supplier has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.
ICC’s professionalism and impeccable service over the years has allowed us to peacefully let them lead the upgrade of our mission-critical production hardware.
ICC has provided us with a first-class service. When we have needed some help the most, they have been able to deliver same day service. Nothing seems to be too much trouble for anybody at ICC.
When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far. ICC have provided hardware support to the Graypen Group of companies for 4 years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.
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