The single biggest benefit to Automatic Spring Products in having "Real IT" as our partner, is that I do not have to worry about IT Network Security or Network Reliability. They handle the increasing complexity of Network Security and Reliability and allow me to focus on supporting the business in other ways.
Real IT is focused on customer service and it is as if they are part of the ASPC organization. Our employees know them well and feel comfortable approaching them with any issues they have. They also capture metrics to measure performance, which supports their commitment to customer service.

As our part-time IT Director, Real It Solutions has taken over the direction of our IT staff, cut the budget in half and implemented several new programs to increase employee productivity. We’ve been very impressed with the improvements Real IT has made to our IT department and we look forward to continuing our successful partnership.

The guys at Real IT came in and installed a Microsoft Small Business Server to upgrade our peer-to-peer network. They made the switch in the evening and everything went very well. They are always available to answer our questions: big or small. We have been using them as our computer support professionals for over two years now and will continue to do so.

We are so impressed with the responsiveness, knowledge and service we got from Real IT! Not only did they step into a near-disastrous situation and clean it up promptly, they are so passionate about what they do, it shows on their faces! We have been looking for an amazing company to serve all of our IT needs and have found them!

Adam Peterson, Matt Kahle, and the amazing team at Real IT Solutions have been great IT partners for my business. We needed strategic planning, technical leadership and a smart team of people who know our business. They have stepped in and filled any gaps we have had in our IT department.
They’ve helped us with: onboarding new employees, extensive system documentation, enterprise IT management tools, disaster prevention and recovery, and they have even taken over supervision of our internship program. They are flexible in tailoring their services to our needs. Having them as a partner gives me great peace of mind and I’m happy to recommend Real IT Solutions to anyone looking for a strategic IT partner.

It is a great feeling to no longer have to worry about working on our IT ourselves. It was always such a burden and headache to everyone in the company. Switching to Real IT took the weight off all of us. We recently integrated the phone system to Cytracom and this has been really helpful. The system has cut down on unnecessary calls. You have taken the load off our company’s shoulders and it has been worth every penny.

The response times are quick, and the fix is often achieved on the very first try. We really appreciate the strong cyber security measures to protect our business. We have developed a mutually trusting relationship based on the demonstrated competence of Real IT.

I would absolutely recommend Real IT Solutions because our systems work when they should, and how they should. Our IT systems have moved out of an area of worry for us and have become a part of our overall business operation. We have been taken care of in every way and we trust them.

I want to commend you for the great work that you do. Nicole and I have said many times that we couldn't do this job without you. Today I was moving the firewall at the elementary--a simple job--mounting it on the wall in preparation for the fiber install. I shut it down, mounted it, reconnected the two ethernet cables and power and it wouldn't boot. I'll spare all the gory details from the 10 minutes following that until I called the office. Amber created a ticket but I didn't have long to talk.
Within about 5 minutes, Brian called me to check in and see if there was anything he could do to help. We talked through the symptoms, and he offered to come take a look. He was on campus within 15 minutes, was able to connect to the console, diagnose the problem as being corrupt firmware and promptly took care of it.
I've always thought highly of Brian since starting to work with him, but this kind of service is above and beyond. That's just one example in a long list of times that you have save our bacon. I always recommend Real IT to others in my position, not because of a contest, but because your work is worth recommending.

What I like most about Real IT is that they are extremely knowledgeable about our business IT needs and proactively anticipates our future needs. This allows our team to focus on our business instead of dealing with IT issues. Real IT has become an essential partner in helping us implement new technologies. They deliver a “wow” experience by continuing to do what they have always done for us; provide fast, efficient, and effective solutions to any IT issues that we face. Even when the issues are found to be outside of our business, Real IT has provided guidance and knowledge to help us get to a quick solution.

The biggest difference I have noticed has been the speed of which items are resolved. There is always someone on the other side every time we need something. I know who to go to for all my IT needs now!

Our problems with IT get troubleshooted and resolved very efficiently and quickly. Real IT Solutions has done a great job supporting DLN with all our needs. It has been a pleasure working with their team!

The services you offer are so easy to use it is fantastic. The ability to send an email to the helpline and receive a response in short order is very helpful. I also appreciate the guidance Matt and Adam provide. It is always tailored to our needs, rather than simply a default bullet proof option that may be a bit more costly than is currently reasonable.

Real IT has the knowledge and experience to handle any issue that arises in a timely and professional manner. 3 location moves in 5 years! You guys got us thru each with no issues. You guys are the best! We really appreciate all of you; we couldn’t do what we do without your support and guidance.

We now have peace of mind. Less fear of hackers/ ransomware with a professional company monitoring it for us. Doing it ourselves was not working and meant more anxiety. Real IT Solutions is small enough to provide personalized service and quick response, but large enough to help you feel your company is in good hands.

Recommending Real IT Solutions to others is easy. They are quick, efficient and keep things simple for us to understand. Having Real IT’s team on our side, frees up my team to do the work they are passionate about and their IT just works!

Being a relatively small company, we did not want to add a position for a full time IT person. The expense would be great, and I could not guarantee I would have enough for this person to do. Real IT offered us a solution that was inexpensive yet feels like we have a full time IT staff. They have been fantastic to work with and have really stepped up to help us get our IT backbone to the place it is today. I cannot remember the last time we had any major IT issues.

Partnering with Real IT Solutions has saved us time and money! Spectrum was looking at updating/upgrading a bunch of different tools around the same time as debating on if they wanted to hire another IT person. Real IT let us do both. The software offered by Real IT as part of the Co-Managed service is lightyears ahead of what we were using before and we're able to call on the experience of an entire IT team instead of just one other IT pro.

A client-centric IT partner, Real IT Solutions, Inc is focused on providing optimal solutions for the client, allowing them to flawlessly execute their business processes on time. Their excellent ticketing process, combined with their constant updates, ensures an efficient and hassle-free workflow.