“Thanks for your prompt response and for resolving my question!! I always have a good experience with Systemagic.”

“Thanks to Adam, Gabriel and Jerry for their help over the last week with setting up and sorting out our new starter!”

“Yet again I am literally blown away by the speed and efficiency that my problems are solved by you guys. Well deserved!

Adam not only fixed my issue but installed a much better application for me to use - with full instructions! - in 7 minutes and with no fuss. He knew exactly what I needed and how to use it in a flash!

Thank you so much - you make my days so much brighter!”

“Jamie & Sam were great, they carried out their job and the project seamlessly and were very professional and helpful whilst on-site.”

“Just joined my organisation and super impressed by your service. I've spent decades in big bureaucracies where even the smallest request can take weeks, so I really appreciate how straightforward - and quick - you guys deal with things. Hugely appreciated.”

“Adam was very helpful and patient, ensured the issue was fully resolved, and gave options on how to proceed if the issue persisted. Explained fully why the issue was happening and provided a full solution to the problem.”

“Immediate and detailed response, and explanation of the steps taken to resolve, and assurance that the steps I took were correct.”

“My problem was fully resolved by Adam, who was patience personified as we were worked through the issues! He was a pleasure to deal with (as was his colleague, Rhys).

In short, I've been hugely impressed with the support given by Systemagic!”

“"Thanks to Austen, his service was a really great and he provided a positive experience."”

“"Adam was brilliant and a life saver. Talked me through all the issues - and put them right quickly!"”

“"Adam was really helpful and professional! He managed to resolve our issue with microphones really quickly! Very friendly and informative."”

“We trust Systemagic's expertise and know that if we ever have an IT issue, they’re just a phone call away. Their technicians are friendly, patient, and personable—everything you want in an IT partner.”

“Austen was very patient and calm. He was very professional and made something that looked very complicated to me very easy. Thank you :)”

“Alex is amazing very patient and knowing I'm not the most technical of people never makes me feel stupid just guides me through the process. He has certainly been my hero so far and i know that when my new computer is ready he has already said he would be on hand to help.
Thank you Alex for your kind considerate help. It is very much appreciated.”

“Rhys was brilliant - so calm and helpful and with humour! Rhys was able to quickly provide a solution to allow me to start work. Thank you!”

“Quick responses, good and clear communication and a quick and accurate solution. Great job, Charley!”

“Adam was absolutely class in getting my machine back up and running properly after a few months off... He was patient, informative, and went above and beyond!”

“Charley did a FABULOUS job today. Helpful and diligent and persevered until he found the solution. GREAT service - all with lovely customer service.”

“Generally, at SafeLives, our staff have always viewed IT as an obstacle as getting decent support from our previous provider always created so much extra work. Since moving across to Systemagic, I’ve been really pleased with the high levels of customer service from the engineers, resolution times and ease of communication with the management team. Lots of neglected areas which needed house keeping have now been addressed and I feel under much less pressure to resolve issues on behalf of the staff, because I know I can trust that Systemagic will have it in hand. I’m looking forward to engaging on future larger projects, as the team are very knowledgeable and want to work with us to find the most efficient and cost-effective solutions for our charity.”

“Working with Systemagic has been nothing short of excellent. Our users were ably assisted throughout the project and feedback coming back was very positive. We had regular meetings with Fiona to update us and always felt well communicated to. This gave us a lot of confidence and we wouldn’t hesitate to use Systemagic again for a project like this.”

“On a personal level, everybody I’ve spoken to at Systemagic has a helpful, knowledgeable way about them. Being able to pick the phone up if you need to, or drop an email and something happens, and it does happen quickly, is valuable to me. Whoever you talk to on the phone, whatever level of the business, you seem to have built a great team of people who communicate. Why go anywhere else? Use Systemagic!”

“Initially, the prospect of managing a complex project like our SharePoint migration seemed daunting. I anticipated a time-consuming and intricate process. However, Adam's deep understanding and expertise of the SharePoint platform significantly streamlined the migration. His efficient approach and clear communication made the entire process remarkably smooth and positive. We were able to witness our collaborative vision come to life as Adam seamlessly migrated our files and designed a user-friendly Intranet site. Thanks to Adam and Systemagic, our organisation has achieved significant improvements in file storage, sharing, and internal communication. We are now much more efficient in these crucial areas.”

“Everyone on the support desk is so helpful and it is a very personal service. We feel that they know who we are and are quickly able to solve issues. We rarely wait on the phone which is an absolute blessing in this day and age when you regularly spend hours waiting for support.”
Systemagic has continuously evolved to meet our needs throughout our working relationship, and we know that we will continue to be in good hands, whatever the future brings. We look forward to continuing to grow together.

We are incredibly happy with the service provided by Systemagic. Not only are the team efficient and incredibly knowledgeable, but services are always delivered with friendliness and warmth. If we have any tech issues, we know we’ll be well-looked after.”

“Partnering with Systemagic has been a real turning point. They’ve brought stability, clarity, and forward-thinking to our IT operations. They have been a pleasure to work with, and we look forward to continuing this relationship. We know the team has the necessary skills and expertise to grow with us. They are forward-thinking and often highlight solutions and ideas before we even need them and always in a friendly and consultative manner. Reliable IT support from Systemagic has allowed us to focus on our core business, helping clients with their funding requirements. With a stable, secure infrastructure in place, we’re able to grow with confidence and scale operations effectively.”

“After being “let go” by our existing IT support company for being a “low spend” client, we had to find a very specific team to deal with our unusual infrastructure. The two sides of our business have very different needs. Our production arm is mostly self-sufficient, with day-to-day queries and issues being dealt with in house, whilst the postproduction team have much more complex requirements. From the outset, the fit between ourselves and Systemagic was perfect, they carefully considered our needs and provided us with a bespoke solution which we have never had the luxury of before. The onboarding process was absolutely seamless, and the follow up care since this has been second to none - and something that we have never experienced with previous suppliers.”

“Excellent patience, investigation skills and ultimately resolution. Thank you for your help.”

“Very patient and knowledgeable in dealing with my request. The issue was resolved as quickly as possible and I can now work across two devices with no issues. Thanks so much!”

“Another incident solved with a collaborative and pragmatic approach - even better, I was able to leave you guys to do it without me! Perfect.”

“Excellent service, my query was dealt with quickly and efficiently. I'm a fan of the explanatory approach used, telling me and as a result teaching me a little about the system while setting up my account.”

“As always. Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!”

“James and his fantastic team at Systemagic were attentive, flexible and hard working in the final push to meet the operational opening date.
Systemagic efficiently planned the final move across Bath, They quickly and quietly ensured core office systems were back up and running, ready for returning staff. Throughout the move, the college suffered absolutely minimal downtime, and the support received ensured a very smooth, stress free transition!”

“We decided to make the decision to move our IT and Telecoms provider to Systemagic a we were in the position of having multiple suppliers and wanted to create a one stop solution for the staff.
James and his team dealt with the transition well as we had a few obstacles along the way which were out of control, but we overcame them and they went above and beyond to ensure we had minimised disruption to the business.”

“We have been working with Systemagic for four years and started using their SEO services in 2018. We are grateful for the time that the team spend ensuring we understand the performance of our campaigns, and working with us to make continuous improvements. Not only have we seen an increase in enquiries since working with them, but we have also built a great relationship with a professional, experienced company.”

“Systemagic’s experience in the hospitality industry has been extremely useful, as they’ve helped us to focus on IT improvements that will enhance the guest experience. We’ve invested in modern, secure and fast WiFi throughout the hotel, as well as developing our internal IT systems so that emails are no longer stored internally, and our servers are faster, more robust and more secure. Their team have been on hand to address any issues we face 7 days a week, and we’re thrilled to be working in partnership with them.”

“We selected Systemagic for a number of reasons,; our overall aim was to use local companies, we wanted a company who would offer sound practical advice and lead us through the project keeping the guest fully at the heart of our decision making.
The approach from Systemagic was always practical, they use language, which we could understand and offered at all times straightforward solutions to our challenges. I particularly liked their speedy response, pro-active style, their co-operation when our timelines and deadlines changed, but most importantly their friendly approach and ease of doing business with. Where we needed extra support and sometimes out of normal hours help, they were always
on hand.”