In the past, our IT was lacking and I had to personally spend hours troubleshooting IT problems. When I signed up for the Computer Magic service plan, I saw two major benefits right away. First, we were able to budget an actual number for IT. In government, this is very important. Second, our network and workstations have been extremely stable and the number of major issues has dropped significantly. The maintenance that Computer Magic completes behind the scenes is what I believe keeps our system up and running with very little downtime during working hours. Because they are so proactive, my stress levels have gone down and IT problems are one less thing I have to worry about. This alone is worth hiring them. Brandon, Tom and their entire staff are reliable, do what they say they will do, and will give you straight answers to your questions.

Computer Magic has been our trusted support company for more than 20 years. It provides us with peace of mind knowing that our IT needs are covered top to bottom. They keep exceeding our expectations in terms of friendliness, fairness, timeliness of response and knowledge. They understand our culture and work with us to provide solutions on many levels. The dedicated professionals at Computer Magic are more interested in resolving issues fairly and with a mindset to maintain a good customer relationship for the long haul, not just today.

I love the fact we are covered 24/7. When we needed service on the weekends you were right there! It's nice to be able to budget our IT Service costs each month, it takes the guess work out of my planning.
We have worked with Computer Magic for as long as I can remember. In the very beginning we used another company out of Sun Prairie. They were not on site as regularly as your team; the face to face interaction is invaluable.
Your technicians are very nice and polite, they know our business and are ready to offer solutions to make sure we get what we want and need.

With the Gold plan it’s easy to budget and I know exactly what we are paying. There are no hidden fees or surprises. We have inclusive services so I don’t have to worry when making a support call. Computer Magic is extremely prompt in addressing support requests and most issues are resolved without us ever knowing there’s a problem. This saves time so we can do our jobs effectively.

Computer Magic’s Gold Plan gives me an absolute guaranteed quick response to my calls. That is priceless!
Tom’s team keeps the Village current on major and minor computer upgrades. The previous IT support firm did not do that. You position us a step ahead of security and hardware issues.
If you are on the fence about picking a new IT professional, Computer Magic is very responsive, give them a call.

With Computer Magic’s monitoring, we finally have mental freedom from IT stress. This is a team of professionals with excellent customer service and they’re always prompt to our service requests. There’s no reason anyone wouldn’t be satisfied with their service. I highly recommend them.

Computer Magic has taken the worry out of our internal IT system. Frankly, Computer Magic does everything better than other IT firms. From the beginning, Computer Magic listened and asked all the appropriate questions which led to the install of the proper system to meet our needs. The monthly retainer makes everything worry-free and so easy to manage. With this service, I LOVE that you are immediately available when I need to service all of our machines and provide software updates as needed.
For those on the fence about finding the right service provider, Computer Magic solves the issues that you don’t even realize you are dealing with at your company. Our business relies heavily on technology and we have so much of our operations vested in that technology. We don’t want to take chances on losing crucial pieces of valuable information. With Computer Magic, we have every confidence that we can focus on our day to day operations knowing that our IT issues are just a phone call or email away.

On a day-to-day basis we can contact Computer Magic as if they are another department within our own business. Computer Magic cares and knows each of their clients. They know us, they get us and I would recommend them in a heartbeat. With quick service, knowledgeable, professional staff you always know that they are passionate about finding the best IT solution. If they don’t know the solution off-hand, they do their research and come back with that solution, just like having an internal IT department.

We called Computer Magic as our previous IT provider was unresponsive and our company was in an emergency situation with our network completely down. We had no phones, no internet, no operating software for the entire staff. Within 30 minutes Computer Magic was assisting us and got us back up and running quickly. Tom and his team suggested they should come back after hours to make repairs, so that it would not affect the teams production. Tom and team earned my respect and our business in that moment.
But then they took it one step further. They spent time learning about our complaints and shortcomings and then made recommendations to stabilize our network and improve the system with equipment upgrades. They created a phased plan for our immediate needs, our annual needs and our future needs. This really helped our company budget out these expenses and the changes they made brought order to the former chaos in our server room.
They are now our single source to depend on for our IT and network support. The communication from Tom and the team is top shelf and their response time has huge value to me and my team.