- Description:
- CX IT Services is a leading Australian Managed Services Provider (MSP) based in Melbourne, delivering business-focused IT solutions that go far beyond break-fix support. With over 26 years of experience in the industry, we partner with growing businesses, law firms, accounting practices, and engineering companies to simplify technology, reduce risk, and support long-term business growth through proactive, cyber-first IT strategies.
Our approach is built on three core principles: partnership, protection, and productivity. We don’t just manage IT - we help align it with your goals.
As a Cyber-First MSP, we integrate best-in-class cybersecurity measures into every service we offer, from endpoint protection and MDR/EDR to cloud security, Microsoft 365 hardening, dark web... monitoring, vulnerability assessments, and compliance-aligned frameworks such as the Essential Eight.
We also specialise in co-managed IT environments, giving internal IT teams the tools, policies, and extra hands needed to scale securely and efficiently.
Our Key Services Include: 24/7 Managed IT Support & Helpdesk (Australia-based)
Cybersecurity: Endpoint Protection, MDR, ITDR, SIEM
Microsoft 365 & Azure: Licensing, Hardening, Backup, MFA
Internet & Business-Grade NBN with Managed Firewall (Sophos)
VoIP Phone Systems (3CX Hosted or Web Client)
Website Hosting, DNS, and WordPress Security
Cloud CRM, Marketing Automation & Client Portals
Onboarding/Offboarding Workflows & IT Policy Management
Real-time Asset Tracking,Hardware Register & Software Inventory
We take pride in offering transparent service tiers, flat-rate pricing, and a highly responsive support experience that our clients say feels like having an internal IT department - without the overheads.
Our client portal provides business owners and managers with instant access to live reporting, asset registers, cyber risk insights, and onboarding/offboarding tools. This self-service functionality is backed by a team that genuinely cares about long-term outcomes - not just ticket resolution times.
Why Businesses Choose CX IT Services:
Cybersecurity is included by default - not an optional extra
Locally staffed support with fast response and clear communication
Deep experience supporting compliancein legal, finance, and professional services
Flexibility to work alongside internal IT or as a full-service outsourced partner
Dedicated onboarding processes that create a “wow” experience for end users
Whether you're looking to replace outdated infrastructure, improve your cyber resilience, or get proactive about IT support, CX IT Services is ready to help you move beyond IT headaches - and focus on what really matters.5+ SMB Accounting- Services:
- Web Development, Azure, Backup & Recovery, Cloud Migration, CRM... and 13 more
- Partnerships:
- Webroot, Trend Micro, Microsoft, HP, Google
- HQ:
- Melbourne, Australia
- Tel:
- 1300477814
- Website:
- Visit Website
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“First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their […] Read More
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