- Description:
- AffinityMSP was created with one goal in mind: to help Australian businesses achieve success through high-performance technology. Our consultants take the time to get to know your business and customise the solutions you need most. We engage with you on a personal level, because we view every client relationship like a partnership. When you partner with us, you’re working with an experienced, reliable technology provider that is fully invested in your success.5+ SMB SME
MSP Select Australia 2026. Every year, Cloudtango honors the most successful managed service providers. For 2026, our technical analysis focused on business growth, customer satisfaction, and service offerings. By being selected, Affinity MSP demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.
- Services:
- VoIP, Identity Management, IaaS, Hyper-convergence, Hosted Exchange... and 20 more
- Partnerships:
- Webroot, Adobe, Barracuda, Cisco, CrowdStrike, +13 […]
- HQ:
-
Melbourne, Australia
Branches: Sydney - Tel:
- 1300 943 486
- Website:
- Visit Website
“We appreciate AffinityMSP’s proactive approach to IT management. Their cybersecurity measures and network optimisation have significantly reduced downtime.”
“AffinityMSP stands out for their deep knowledge of Microsoft 365 and 3CX systems. Their team is always quick to respond and resolves issues efficiently.”
“Working with AffinityMSP has improved efficiency across our organisation. Their cloud solutions and IT support have streamlined operations in both our Melbourne and Sydney offices.”
“The level of service and expertise from AffinityMSP is outstanding. From network upgrades to cybersecurity implementation, they have consistently delivered high-quality results.”
“AffinityMSP delivers reliable managed IT services with a strong focus on cybersecurity and business continuity. Their proactive monitoring has prevented several potential disruptions.”
“Our transition to Microsoft 365 and 3CX was effortless thanks to AffinityMSP. Their team provided clear guidance, minimal downtime and ongoing support that exceeds expectations.”
“We engaged AffinityMSP for a full cloud migration and 3CX phone system deployment. The project was delivered on time and within budget. Their technical knowledge and communication throughout the process were exceptional.”
“AffinityMSP has completely transformed our IT operations across Melbourne and Sydney. Their expertise in Microsoft 365 and cybersecurity has strengthened our security posture while improving collaboration across teams. Their support team is responsive, knowledgeable and genuinely cares about our business outcomes.”
“The thing I value most is peace of mind. I don’t have to think about IT anymore because I trust AffinityMSP has it under control.”
“We’ve had fewer IT complaints since switching. That alone is worth it.”
“Their helpdesk is responsive, but what I appreciate most is the escalation process. If something is complex, it’s quickly handed to the right engineer. No endless back-and-forth.”
“AffinityMSP migrated our emails and files into the cloud. The whole process was faster than expected and now our team can work from anywhere.”
“They understood our business right away and took the time to learn how we do things before suggesting anything. The solutions felt custom, not cookie-cutter - and that’s pretty rare in this industry.”
“Short and simple: they deliver on what they promise.”
“Their monitoring tools and support are excellent, consistently identifying issues before we notice them and preventing serious downtime.”
“I was nervous about MSP but AffinityMSP made it easy. They’re responsive, knowledgeable and proactive. It feels like they’ve added capacity to our team without the headache of hiring.”
“They offer outstanding value. The decrease in downtime has paid for their services many times over.”
“We’ve been with AffinityMSP for nearly three years. What stands out is the consistency. Their support team never drops the ball and their engineers take ownership of every project.”
“I appreciate that AffinityMSP doesn’t push unnecessary products. They assessed what we had, explained what was working and recommended changes only where we really needed them. That honesty builds trust.”
“We first engaged AffinityMSP for a cybersecurity audit. The findings were eye-opening and from there we brought them on for full support. Since then, we’ve seen fewer incidents, faster support and overall better uptime.”
“The engineers at AffinityMSP are approachable and highly professional. They explain concepts clearly, and I always feel comfortable asking questions.”
“Their cloud migration was handled with professionalism. Our old MSP told us it would take weeks. AffinityMSP got it done in a few days with no disruption to staff. That’s what good planning looks like.”
“Our board asked for more transparency around IT risk. AffinityMSP provided detailed compliance reporting that gave us exactly what we needed. It wasn’t just a box-ticking exercise, they explained the risks and how to address them. The auditors were impressed.”
“They’re consistent. Every ticket gets picked up quickly and resolved without excuses.”
“AffinityMSP provided cybersecurity awareness training for our staff and the results were immediate. People are spotting phishing emails and reporting them instead of clicking. It’s reduced incidents and given our management team peace of mind.”
“When we first engaged AffinityMSP, I wasn’t sure about MSP. But they quickly proved their value. They gave us visibility into risks we didn’t even know existed. Their monthly health reports and proactive monitoring mean issues are solved before we even notice them. As a business owner, that level of confidence is priceless.”
“Tickets get resolved quickly and without fuss. I no longer have staff chasing me about IT problems.”
“We run offices in both Sydney and Melbourne and Affinity MSP covers both without a problem. Having one IT managed provider that understands our whole environment has made management so much easier.”
“We had to migrate our servers to the cloud last year, and Affinity MSP made the process painless. Everything was carefully documented and tested before the move. On cutover day, there was virtually no disruption to operations. Their engineers followed up regularly afterward to ensure performance remained consistent. That level of thoroughness is rare.”
“They make IT simple. No jargon, no confusion, just clear advice and fast fixes.”
“AffinityMSP works hand-in-hand with our internal IT team, providing the tools, monitoring and 24/7 support we need to manage a complex environment. It truly feels like a partnership, not just a handover.”
“We use AffinityMSP for backup and disaster recovery. When one of our servers failed, they restored everything the same day. That saved us from what could have been a major loss.”
“The support desk responds within minutes, not hours. That alone has lifted productivity across our Sydney office.”
“We had been struggling with outages and slow responses from our previous provider. AffinityMSP turned that around from day one. Their systems engineer managed a complete Microsoft 365 migration with zero downtime. The follow-up support was just as smooth, and now our team has tools that actually work the way they should. I only wish we had switched earlier.”
“Working with Affinity MSP has been a game changer for us. They’re fast, reliable and always explain things in a way that’s easy to understand. It feels like they’re part of our team, making IT simple so we can focus on what we do best.”
“Their engineers are among the best I’ve worked with. They document everything, follow processes and communicate clearly. It makes collaboration seamless.”
“They’re professional, friendly and reliable. That’s really all I want in an IT partner.”
“Our internal IT team has more time now because AffinityMSP handles the day-to-day. They don’t replace us, they empower us. That’s the difference.”
“Our staff used to complain about IT all the time. Since Affinity MSP took over, those complaints have basically stopped.”
“We’ve thrown a lot at them—network upgrades, cloud migrations, patching. Every time, AffinityMSP has handled it calmly and effectively. I trust them completely.”
“Before Affinity MSP, IT was a constant frustration. Outages, slow responses, and unclear advice cost us time and money. Their team came in, audited our systems, and gave us a clear roadmap. Within weeks, response times dropped dramatically and staff productivity went up. What I really appreciate is that they don’t just fix things—they explain what’s going on and prevent issues from recurring. It feels like a huge weight off my shoulders knowing IT is no longer a daily battle.”
“We’ve had fewer IT complaints since switching. That alone is worth it.”
“Our IT used to hold back projects. Since moving to AffinityMSP, we’ve been able to roll out new systems faster and with more confidence. Their project planning is thorough and dependable.”
“AffinityMSP has taken away the constant stress of IT. I know if something goes wrong, their support team will fix it quickly and properly.”
“The strategic advice we get from AffinityMSP is just as valuable as their technical support. They don’t just keep the lights on, they help us plan for growth. That guidance has been key to our IT roadmap.”
“Working with Affinity MSP has given our team more breathing room. Their 24/7 support ensures any issues are addressed before they escalate and their engineers are always quick to respond. It’s taken a lot of pressure off our operations and honestly feels like we’ve added an extension to our own staff.”
“AffinityMSP has been a huge upgrade for us. I don’t have to chase IT issues anymore because their support team sorts things out straight away. The engineers explain what’s happening in plain English, and our Sydney office finally runs without constant interruptions.”
“We moved to Affinity MSP after too many issues with our previous IT service provider. Their systems engineer managed our Microsoft 365 migration seamlessly with zero downtime. Since then, their support team has been reliable, quick and proactive, which makes a big difference to our internal IT operations.”
“Affinity MSP migrated us to Microsoft 365, handled our cloud migration and moved our phone system to 3CX — all seamlessly and with minimal disruption. Nick and his team are true experts, always responsive and professional, making the whole experience smooth and stress-free.”
“Affinity MSP has been fantastic to work with. They took over all of our IT needs, consolidated everything under one roof and made the transition smooth and stress-free. The team is professional, responsive, and genuinely cares about our business. We now have a reliable, fully managed IT setup and no longer deal with the headaches of multiple providers. I’d highly recommend them to anyone looking for a trustworthy and proactive IT MSP partner.”
“Couldn’t speak highly enough of Nick and the team at Affinity MSP. I recently set up my first business and with the help from the team at Affinity, they supported, guided and helped produce my first website as well as all areas of IT that I was not aware that needed attention. They were all professional, efficient and made the process super easy. Moving forward, they are my go-to company for all my IT necessities”
“The moment Affinity MSP got involved with their extensive knowledge & background we were able to transition all our services across to a much more advanced, secure & stable environment. They were not afraid to take on any challenging tasks, confident they always found a solution.
We highly recommend, Affinity MSP to anyone as the team are genuinely interested in supporting our business going above and beyond.
Affinity continues to be a truly valuable IT partner to our business.”“Affinity MSP is one of the MSP that feels more like our internal IT department. Very knowledgeable team with innovative solutions. They are not worried to jump into any IT challenge and work with you finding and executing a solution in record time. Not only that, they help you plan your future and enable your business for the challenging climate we live in right now.
Definitely recommend and have been!”“The team has been great from day one, always contactable, multiple experienced people to talk to.
Always looking for a better IT solution and also trying to get the best deal for the client.”“We decided to make the switch from our existing IT provider after 9 years and we seriously wish we had done so sooner.
Affinity has outstanding supplier agreements, friendly support staff, and offer a wide range of services that has really helped us transition into the new era.
The transition was swift and in a short period of time, we had a new voip phone system, a more secure network and all our data is now on cloud.
I think the biggest advantage though is being able to trust in the advice being provided.
I would recommend Affinity to anyone looking at switching or wanting to consolidate their managed services into a one-stop-shop.”
“Glass's Information Services collates and distributes automotive data. We’ve been in operation for several decades and have collected a lot of information in that time. We use proprietary software to process this data for our clients. And we had a lot of legacy hardware that supported this proprietary […] Read More
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