- Description:
- With over 30 years’ experience working across numerous industries and government organisations, Ericom stands at the forefront when it comes to delivering high-quality managed services and technology solutions that inspire extraordinary human experiences to thrive.
In today’s complex IT environment, the required technical competencies are wide and varied and organisations can rarely afford to have IT professionals on staff with deep expertise for every part of their infrastructure. Ericom can manage your important IT needs so you can concentrate on what your business does best.
We embed ourselves as part of your team to gain full understanding before recommending support plans and integration services that deliver reduced and controlled costs, increase efficiency and... competitiveness, and provide scalability with world-class vendors across all technology sectors.
We pride ourselves on delivering outstanding customer service, whether it’s day one of our engagement, or day 600. Our highly skilled and vendor certified Australian based Client Services team provide quality 24/7 x365 service and day-to-day support to maintain customer satisfaction.
Our team of dedicated specialists deliver a customer-first experience by being innovative, identifying challenges, and focusing on outcomes. Ericom’s Intelligent Insights provides transparent and digestible analytics into your account and services providing you confidence in our support whilst allowing you to adjust roadmaps to achieve best outcomes for your business.
By effectivelysupporting businesses we remove the focus from technology, placing importance and visibility on end user outcomes. Combining technical expertise with business intelligence, offers our customers unparalleled service and support.
It is our belief that we achieve this through collaboration, being accountable and dependable, and delivering measurable value for our clients.- Services:
- VoIP, IaaS, Hyper-convergence, Hosted Exchange, GCP... and 21 more
- Partnerships:
- Webroot, Aruba, Cisco, ConnectWise, Datto, +11 […] more
- HQ:
-
Sydney, Australia
Branches: Melbourne and 3 more - Tel:
- 1300 360 369
- Website:
- Visit Website
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“First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their […] Read More
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