- Open Approach is a full-service IT support company. A one-stop shop. A round-the-clock, do-it-until-it’s right company. Our list of services is broad — and looks just about like what you’d find at any good IT company. Yet while we may be jacks-of-all-trades, we’re a master of one: Making IT systems work to leverage and advance your business.
But let’s make this clear: We may be a Managed Service Provider offering many options similar to what you’d find elsewhere. But we don’t just cobble together a bunch of services to make you some kind of “one-size-fits-all” service plan. We get to know you and your needs first, then craft a customized solution that meets your needs (and leaves you room to grow).
20+ SMB SME upGrowth
- VoIP, Cloud Migration, Cybersecurity, Data Storage, Email Security... and 8 more
- Microsoft, Citrix, Cisco, 3CX, VMware
- Burlington, United States
Open Approach have become part of the [Momentum Manufacturing Group] team. Our concerns become their concerns and are worked through together.
We needed a resource with the appropriate skillset who could come up to speed quickly, cost less money and have greater availability. The Open Approach philosophy matches ours to a tee.
Growth and change are the constants here. We are always looking to expand to meet the needs of our customers. That puts a lot of pressure on our systems. Open Approach has really helped us to take on as much as we have. It’s been a great partnership.
Despite the distance, Open Approach are in contact with us all the time. We are kept in the loop of events, issues, etc. They are like our very own virtual IT staff.
From the first interaction with Open Approach, communication has been very clear, friendly, and thoroughly professional. They really listen and respond to my concerns and ideas in designing solutions that work for us.
Open Approach has a way of projecting ‘calm’ in the midst of an IT ‘storm,’ and I never have to worry about their professionalism when they interact directly with our users.
Working with Open Approach is fluid and conversational, and their work feels that way too; everything works, projects are simple and streamlined, and issues are resolved quickly and effortlessly.
We recognized the need for network support beyond what we could do on an ad-hoc basis, and we wanted a solid business to cover that realm for us. OA is always available for discussion surrounding issues or whatever comes up, and there’s nothing out of bounds.
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