“We initially reached out to KSP Technology in a moment of urgent and critical need. The immediate and thoroughly professional response we received demonstrated from the outset that KSP’s commitment to serving its clients is its greatest priority. As KSP’s first municipal government client, we can attest to the fact that their entire team is only a phone call away when we need answers. Their customer service is exemplary. We sleep well at night knowing our IT environment is safe under their watchful eye.”

“Before we partnered with KSP Technology, we had an extremely outdated infrastructure and equipment that wasn’t up to par. KSP replaced our server and put us into a Citrix environment, and kept us informed in their reasoning every step of the way. Essentially, they brought us up-to-date with current Technology. We were using tape for backups and KSP updated us to a cloud backup solution. They also made our business more secure by implementing a firewall, as we had no firewall prior, resulting in a far more effective and secure disaster recovery plan.
Overall, KSP has provided unmatchable customer service with a tremendous quality of service that has resulted in minimized downtime and disruption. We have peace of mind knowing there is a Team of experts behind us, guaranteeing high levels of service and solutions that give our business a competitive edge.”

“Since we changed to KSP, our overall productivity has increased. They migrated us from our in-house server to a hosted server environment which has almost completely eliminated our downtime during work hours. They are able to proactively work behind the scenes to monitor our system and complete adjustments after hours as needed to maintain ideal performance levels. Also, with the hosted Citrix environment we now have access work wherever we go giving our staff the ability to work from varying locations or after hours. KSP truly is an IT solution provider. Their friendly and approachable staff take genuine care with any issues or questions that arise and offer solutions. In addition to ongoing support, they work with us on our unique requests and any items of specific importance to us. Regardless of the size of the request, they are customer focused and are there to assist.”

“KSP has been providing IT services for WestExcel for the past 5 years. We utilize a Citrix digital workspace and Cisco phone system – allowing our employees to work productively between 3 offices in Saskatchewan, British Columbia and Alberta. Kevin and his team are professional, detailed and always willing to assist in a timely manner. The Help Desk ticketing system allows us to submit and track our service requests on an individual basis, therefore eliminating the need for us to route our requests through a single point person in our office.”

“Changing support providers is a big decision – particularly when you consider the implications to cyber-security. Throughout the process, KSP Technology did an incredible job providing the information we needed, addressing our concerns, and answering our questions. KSP Technology made a tough decision easy. The transition has been smooth and easy. I’ve stopped worrying about how often our server is down, because it just doesn’t happen now! KSP Technology is always looking for ways to improve and I know we are well looked after.
Now, close to two months in, I am super impressed with your people (KSP team). Issues are rectified quickly and efficiently with minimum interruption to our workflow. The transition to Citrix has been smooth and east. I can’t remember the last complaint I got from one of our staff regarding desktop support. (What a difference from our former provider!) And….. I’ve also stopped worrying about how often our server … is down, because it doesn’t happen now!
Finally, I’m also extremely confident in your security measures, and the way KSP is always looking for ways to improve. I know we are well protected.
I look forward to a long and mutually beneficial relationship between our two companies”

“I have never experienced such rapid response time until we started working with KSP Technology. It is so much different dealing with people who act professionally day in and out. You have no idea the terrible service I’ve had to deal with previous providers.”

“Making the switch for us was smooth — albeit not worry free.  The anxiety and fear of switching (and all the hassles that come with it) created significant anxiety; fortunately, we quickly realized that a smooth transition is possible. We experienced virtually minimal downtime as the day and time of transition was planned and coordinated by KSP Technology. We were up and running again with minimal interruption — we have been running smoothly for 3 years and our memories of the days where our IT was stressful have become a distant memory.”

“We have used Kevin and his team at ksp for years, and were probably one of his first clients. Since then we have enjoyed a very strong relationship based on technical expertise, solid solutions, and overall value. Firstly we consider their technological knowledge as second to none. Without internal technical experts we have come to rely on KSP Technology as our off-site managers of technology, and there is never any doubt that their solutions will address our issues. That comes from significant time that Kevin has spent with us at various times assessing needs and reviewing the package of services he recommends.
Their timeliness of response provides solid peace of mind that no matter the issue, we will not be left without technical support and some solution to get us through, whether short or long term.
We have looked at other service providers but none were prepared to spend the time and effort on needs analysis, and that simply means we receive the most value from Kevin and his people.”

“You have provided corporate quality I.T. consulting services that have helped me to expand my business, provide us with remote access to our server so that we are productive on the road, and supply us with top quality hardware that just works. Speaking of responsive, your team is second to none. Your people are highly trained, knowledgeable, great to work with, and, most importantly, understand that time is money to busy business owners. I highly recommend your professional and proactive services to business owners that are serious about growing their businesses.”

“In the winter of 2013 Hawk’s Agro was in great need of better computer system security and system backup. KSP took the time to get to know our business which was very important to us. They set out a very transparent and affordable payment structure for us. KSP took care of all the arrangements with system changeover and we had very limited downtown during the software and equipment changeover. KSP’s staff is very knowledgeable and they are quick to respond to any issues if they do arise. I would highly recommend KSP to any business.”

“Industrial Scale Ltd. has been using KSP as our technology supplier of choice since June of 2005. We have incorporated many of KSP’s advanced technologies in our day to day operations. We use KSP’s phone system giving us additional phone lines using VOIP technology. We use the Digital Fax Solution which gives us our faxes via email in pdf format. This has saved many headaches, one of which is privacy, and all junk can be deleted without needing to be printed. We are saving money in both fax toner and paper. Receiving the fax via pdf allows the fax manager to forward the fax to the pertinent party without leaving her desk. Multiple people can receive the fax at the same time if desired, and we are able to keep an electronic record of important faxes should we need to refer to them again.
We use corporate mail allowing all of our staff to coordinate business with a common calendar and contacts list. Corporate mail also allows our Blackberry users access to their email via their cell phones on realtime.
We use the Web Hosting service for our web site. KSP’s off site backup for our backup, which we have had to utilize.
KSP uses VNC server to repair or make minor changes to our system remotely saving us in downtime and money.
By using KSP we have been introduced to technology we didn’t know was available and the technology we are using has increased our efficiency. We recommend KSP Technology as they have been a valuable partner in our business.”