“Sharp work as though they’re an extension to the Ludger team rather than an outsourced company.We’ve developed a great working
relationship based on trust and communication.”

“We have great relationships with our Sharp Account Managers and there is a huge benefit of having a dedicated full-time IT Manager on site, who although an employee of Sharp, has become firmly embedded in our team and company culture. We’ve got a quirky Church of England culture with lots of strange language that we use and having an IT Manager on site all the time means that they get it, they get the culture, the language, and understand how we need to operate. All of that is an absolute bonus.”

“The 3rd line remote IT Support that Sharp now provides us with is a safety net. It’s great knowing we have that knowledge and technical expertise there for issues that can’t be rectified in-house and need to be escalated. Usually, this is for issues relating to our server.”

“They are a solid team who know the system, know exactly how it works and always sort my problems. The IT Helpdesk have helped me with Servers, Excel, Sage, all sorts of things over the years. They are really helpful. While the helpdesk are taking over my screen, we have chats about the weekend – it’s just like they are part of the team, part of the family.”

“The helpdesk has been exceptional and committed to solving problems and making our users happy.”

“Sharp have made a huge impression on our business and nothing is too much trouble for them. Quite frankly, I don’t know how we managed without our new system and their support but we look forward to an ongoing relationship for many years.”

“The team on the helpdesk are fantastic, luckily we don't have many issues but when we do have a problem they solve it very quickly.”

“Sharp is just a very easy company to work with – they are the perfect extension to our company. The staff are friendly and know what they are doing.”

“We've gone through a lot of change and the helpdesk team have always been incredibly responsive no matter what we needed.”

“Excellent service all round. The team are a delight to work with, patient, knowledgeable and perseverant.”

“Plenham have always had the full support of the Helpdesk, they are always a pleasure to deal with and never make the staff feel uncomfortable in sometimes not knowing what might be quite an obvious easy solution to somebody else.”

“Helpdesk never lets me down and the site visits are always worthwhile exercise.”

“Sharp has really helped improved the way we do our business…It's all good when things are going right, but when things go wrong, the Sharp helpdesk provides the reassurance that everything will be sorted no matter the size of the task.”

“HILS had been using Sage 50 Finance and felt it was outdated. We wanted a cloud-based solution rather than a hosted one. Sharp were great from the very start of the process, from understanding our requirements and then mapping out how to implement the new system – Dynamics 365 Business Central. Their efforts in setting us up, training us, and still being there for us when we got stuck, has been exceptional. We have had excellent service from Sharp and would not hesitate to recommend them to other companies.”