“Arc has been a dependable partner taking the initiative through both routine and challenging times. Their responsiveness and understanding of our unique individual needs have given us peace of mind, knowing our IT infrastructure is in safe hands. I have no hesitation in recommending Arc to other organisations seeking a reliable, knowledgeable, genuinely supportive and loyal IT partner.”

“Cyber security has to be taken seriously. Thanks to the support of Arc and the insights from our past experiences, the changes we’ve made have genuinely paid off; we’ve stopped further attacks, protected our data and strengthened the business. I now make time for every cyber security conversation, because I know just how much it matters.”

“Arc has become an integral part of our IT strategy. Their expertise and responsiveness have made them a truly valued strategic partner. They’ve enabled us to scale confidently while maintaining a secure, stable environment for our users and customers alike.”

“Partnering with Arc has transformed how we operate day to day. From faster service recovery to a stronger security posture, the improvements have been immediate and measurable. Our teams are no longer tied up with reactive IT issues as they’re free to focus on what really matters: delivering outstanding care.”

“Both suppliers and customers of ours send us questionnaires on compliance. They ask how secure we are, what we spend on security, our turnover – and we have to tick those boxes. One client sends us these questions annually and, if we can’t meet their criteria, they’d take their business elsewhere. That’s where this partnership with Arc really comes into it, because (we’ll take the questions to them) and they say: ‘We’ve just implemented this new product that meets this requirement’.

“For example, we were hit by a Russian hacker who sent over a million emails in the space of four weeks. They were attempting a dictionary attack (a type of cyberattack intended to gain unauthorised access to a system or account by trying a large number of likely passwords or passphrases). But because we’d implemented Mimecast as an email filter through Arc’s recommendations, every single one was deflected.

“Having an MSP like Arc in your back pocket allows us to keep our in-house IT department small, so there’s cost savings there that enables money to be invested in other products. Then there’s the other side – because we’ve implemented Arc’s recommendations, we haven’t lost millions in revenue due to hacks; we’re a $2 billion-turnover business, and it’s integral to business growth not to have money drop out and have to make extra sales to cover the losses.”

“Our partnership with Arc has been built on trust, collaboration, and a shared commitment to deliver for our staff and patients. Their flexibility and ability to deliver at pace has been exceptional, they’ve consistently adapted to our evolving needs and worked alongside us as a true partner and integrating members of the Arc team into our daily operations. The strength of our relationship has enabled us to innovate confidently, knowing we have a partner who understands our operational pressures and can move quickly to deliver robust, resilient solutions.”

“We used to hear ‘Oh no, our IT’s down again’ as part of our regular operations. But, since partnering with Arc, we’ve seen a huge improvement in the reliability and performance of our IT systems. What used to be a frequent concern is now something we don’t even have to think about. Arc isn’t just a supplier; they are a true strategic partner who helps us make decisions that support our business goals.”