“[Teal is] responsible for user help desk, network design and implementation, and complete IT security. I am very happy with our experience to date.”

“Teal came in and took over our entire internal IT infrastructure. They modernized all of our IT systems, reconfiguring our wireless for internal and guest use, and securing our wireless infrastructure. They gave us access to a help desk as well as remote user support. The team also conducts ongoing security monitoring to help reduce our threats and vulnerabilities. In the four years we’ve worked together, we’ve never had a help desk ticket go unanswered or a problem unsolved.”

“We worked with [Teal] to develop the productivity tools that we needed to scale our team successfully and continue allowing our employees to work effectively on our platform. Their team assessed our needs as a company, taking into account where we were at as a business and where we wanted to go, and then came back to us with a set of strategic recommendations. Those included alternatives around managed IT services that they could provide to us to help our team be more productive. We evaluated those against our financial considerations, and then selected the approach that they then got to work implementing across our team.

We mostly measure their results by their responsiveness when we run into issues, and often they have somebody working on, if not resolving, the problem within an hour of us putting in the work order. They are incredibly proactive about maintaining, upgrading, and patching everything so that the technology is never top of mind because it flows so seamlessly. The only issue we ever face is that sometimes individual users have issues with their specific site speed because our team is so spread out, but that’s not on the [Teal] team.

They’re not just executing requirements; they put technology in the strategic context of where the business is going.”

“We hired [Teal] to manage our IT operations, which include hardware selection and set-up, virus protection, device monitoring, VOIP and on-demand support services. We also work with [them] on ad hoc projects as needed. We recently used them to help with information security policies and procedures.

I've worked with them for 8 years because of their excellent service and cost-effective structure. I find their ease of submitting support tickets, responsiveness, thoroughness in resolving issues, and flexibility most impressive about their company. I'd also highlight their friendliness and overall "good culture."”