“We’ve not long moved to Layer3 after a very long tenure with another IT support company, and we’ve been incredibly impressed with the difference. The transition was smooth and well managed, and the team have been responsive, knowledgeable and genuinely helpful. We’re far happier with the level of service and support we’re receiving and are very pleased we made the move.”

“Hayden, Dan and the team at Layer 3 have been great to deal with. Not only are the team prompt at dealing with the reactive issues when things go wrong. They are also proactive in managing our IT needs going forward. Knowing we rely on their recommendations gives us peace of mind. Their regular cybersecurity training with featuring "cyberto" are a real favourite with the team and ensures cyber vigilance is kept front of mind.”

“Layer3 has provided an excellent IT service to our business, and we have a great deal of confidence in their team.

One of the areas we value most is their approach to cybersecurity and IT management. They take a careful and appropriately conservative approach to software installations, permissions and updates, and ensure that security updates are rolled out across our computers in a timely manner. This has helped protect us from security threats and gives us confidence that our systems are being managed proactively rather than simply responding when something goes wrong.

The team is consistently responsive and easy to work with. Whether we need assistance with our Microsoft tenancy, a new staff member onboarded, an employee offboarded, or an everyday IT issue resolved, we can generally rely on Layer3 to get it sorted quickly and with minimal involvement from us.

We also appreciate that they are conscious of cost. They regularly make sure that our licensing and services remain appropriate for what we actually need, rather than allowing unnecessary costs to accumulate.

Layer3 has specialists across a broad range of technical areas, which means we can also turn to them for more complex project work when required. The projects they have undertaken for us have been well managed, completed to a high standard and delivered within the expected timeframe.

Overall, Layer3 has made IT one of the areas of our business that we simply don't need to worry about. They are responsive, technically capable, security-conscious and trustworthy, and we would readily recommend them to other growing businesses looking for a reliable long-term IT partner.”

“Layer3 have looked after our IT for a number of years and nothing is ever too big or too small for them. Requests are dealt with promptly and professionally, and you always get a real person who knows our environment rather than a generic helpdesk.

What we value most is that they're proactive. They come to us with solutions and upgrades before we've realised we need them, and everything is right-sized for a business of our scale and budget. Their advice on hardware and licensing has been practical and commercially sensible, not just a quote in an inbox.

As an accounting firm we hold a lot of sensitive client information, so security matters. Layer3's approach, backed by their ISO 27001 certification, gives us genuine confidence that our data and our clients' data is properly protected.

Since working with Layer3 our systems run smoothly and IT has stopped being something we worry about. I would happily recommend them to any small or medium business, particularly other professional services firms.”

“Nothing is ever a problem for Layer 3. They deal with each request or query with professionalism and a “can do” attitude. They provide comprehensive services and solutions, tailored to our size, budget and unique complexity. I really value the way they proactively come to us with solutions and upgrades before we know we need them, and they’re always right-sized and fit-for-purpose. They provide comprehensive cyber-security solutions, geared at an appropriate global standard for a financial services provider of our size. They give me and our Board confidence we have the right protection in place.”

“I've worked with Layer 3 over a number of years and have always found them proactive and forward thinking. They have a real depth of technical and strategic expertise. They have helped consolidate some disjointed technology. Helped to strengthen our security settings and provided excellent strategic advice relative to our technology environment. The team are always available and easy to engage with. We've seen our costs come down and our systems run more smoothly. I would totally recommend Layer 3 as an infrastructure provider and trusted technology advisor.”

“Layer3 have provided our managed IT services for nearly 20 years.
Over that time we've moved from on premise servers, to a datacenter, to the cloud. They've kept us working and have proactively introduced new security features to complement the Microsoft stack we use.
The team are fantastic to work with and are always there, just a call away, whenever we run into issues. No problem is too big or small for them to deal with, in their always professional manner.
We have and do recommend them to other SME businesses who need a top class provider.”

“We really value our relationship with Layer3. Their whole team is customer focused, responsive, professional, and easy to work with. They’ve helped us with a range of ICT requirements and are always available to give us practical support and advice.

Since working with Layer3, we have seen a huge lift in in our ICT. We’ve seen stronger, more consistent support and greater confidence in how our technology and security needs are managed. We’d happily recommend Layer3 to other organisations looking for a reliable and customer-focused ICT partner.”

“For many years Layer3 has proven to be a most efficient guiding light for our ever developing IT. Coupled with his strong family, Hayden is a great example of “today’s” businessman.”

“As a small organisation ourselves, we like to deal with other small businesses, and being able to deal with someone in Wellington was a bonus.
Layer3 are cost-effective without compromising on speed and efficiency, so they really meet our needs in every way.
Their response times are excellent – if we ever have any questions or issues, they’re resolved within 24 hours. That’s the great thing, you know it will always be fixed. You can always count on the Layer3 team.”

“I would absolutely recommend Layer3 to other small businesses – they’re a small company punching above their weight, providing excellent services.”

“Office 365, with servers in Singapore, was too slow for us and we struggled with its performance. Layer 3 implemented a local version for us that meets our needs.
The Layer3 option gives us all the features of Microsoft’s O365 that we need, without any of the overhead of International internet links every time we up and download data.
They are good guys. Technically competent and easy to work with.”