“Don responded to my initial ticket very quickly and was able to troubleshoot my issue in less than 10 minutes. He was able to resolve the problem AND provide next steps in the even the issue replicated itself in the future.”

“My support agent was Carlos Burguera, and he was super helpful. I followed his step by step instructions via phone conversation, and we were able to get the task completed. Sad to say the out come was I need a new computer. Carlos followed up with an email detailing what was done, and his suggested steps to resolve the issue.”

“Great IT company. Always quick to respond. Completely understands that our time is money. Willing to take whatever steps are necessary to get our systems running to their full potential, whether that means working with the manufacturer, or the software company. Has a vast knowledge of the engineering software that we use daily. Running at our peak performance would not be easy without their support.”

“Once again, great and quick help from the CompassMSP Team. They followed up with me five minutes after I sent in my help request, asked a few clarifying questions, and 15 minutes later, my problem was resolved.

They made it easy and seamless and delivered exactly the help I needed--and in a friendly and customer-focused way.”

“Jose Martinez is always so helpful and with a smile. He takes care of my issues very quickly and I am back up and running in no time. He attitude is always wonderful and willing to help anyone that is needing it. I recommend Compass for their knowledge, dedication and continued expertise in this ever changing technology world.”

“Help came within minutes of my request. My error was completely resolved and handled professionally. Thank you for your immediate and knowledgeable response!”

“As a younger user, I do not have many computer issues. That said, when I have needed support or clarification on a process the team at Compass has always been quick to respond and gets to the heart of the issue. I haven't found a problem they couldn't figure out yet.”

“I had an "out of memory" error code with my PDF reader. A Compass tech answered the phone fixed the problem with little down time and with a perfect result.”

“The Compass team is always great about getting us a timely, thorough, and courteous response to any issue we bring to them.”

“Absolutely excellent support! The team is professional, knowledgeable, and incredibly accurate in their assistance. They take the time to understand the issue, provide clear solutions, and get things resolved efficiently without unnecessary disruption. Their attention to detail and reliability really stand out. Highly recommend this IT company to anyone looking for dependable and professional support!”

“Marc was fantastic to work with. The issues I was having with my work laptop were not an easy fix. He worked tirelessly on it until it was back up and running again. Compass has been a great IT partner for our company.”

“The service was SO responsive and took care of my issue quickly. Highly recommend Compass MSP as an IT service company. Juan is great with handling our companies IT needs.”

“Miguel and other techs at Compass MSP have been extremely helpful and efficient. We appreciate the hard work and positive attitude of the helpful staff at Compass MSP.”

“I always think I can fix IT problems myself because I expect it to be difficult and annoying to get help, however, I took a chance today and submitted a ticket (easy), and within 9 minutes, my complicated Pivot Reports in Excel had all been restored to yesterday's version and were working perfectly again. Nothing difficult or annoying at all! (It took me longer to write this review than to get help from CompassMSP.)”

“The Compass Team is very easy to contact, and asl the right questions, and make the necessary repairs in a very short amount of time while limiting my down time. They are the best!”

“Compass is always right on time! Thank you for your excellent service!”

“Jose is always incredibly helpful and responsive whenever we need IT support. He’s knowledgeable, patient, and makes sure everything gets taken care of quickly. We really appreciate all of his help and would definitely recommend him!”

“Something went wrong with Outlook I entered a ticket help request and the response was within minutes. The agent Matt K was extremely kind and helpfull resolving the issue in a timley manner. Compass MSP help desk agents are the best!”

“Eddy is always quick to respond and resolve any issues!”

“Cory was very helpful today and got me back to work within a reasonable timeframe. Thank you, Cory.”

“They are always helpful in getting the problem at hand taken care of no matter which one of them is helping me. Thank you for always being ready to conquer anything.”

“Compass has always resolved my issues on the first call. Most recently I had an issue with a vendor not being able to send me an email. The agent was very helpful in resolving my issue and was able to pull up the reason why I couldn't receive the email. The response time was very quick and resolved within a few minutes time.”

“I had a great experience working with CompassMSP and couldn't be happier with the service I received. I was dealing with a frustrating computer issue that was disrupting my workflow, but their team stepped in and made the entire process easy and stress-free. Even though I wasn't exactly sure what was causing the problem, they quickly assessed the situation, explained everything in a way that was easy to understand, and got to work right away.

What impressed me most was how responsive and professional everyone was throughout the experience. They kept me informed, answered my questions patiently, and made sure I felt confident that the issue was being handled properly. It never felt like I was being rushed, and they genuinely seemed committed to finding the best solution rather than applying a temporary fix.

The problem was resolved much faster than I expected, and my computer has been running smoothly ever since. It was a huge relief to get back to work without worrying about recurring issues or unexpected downtime. Their knowledge, efficiency, and friendly customer service really stood out.

It's refreshing to work with a company that values both technical expertise and customer satisfaction. CompassMSP clearly takes pride in delivering dependable IT support, and it shows in every interaction. If you're looking for a team that's knowledgeable, responsive, and dedicated to solving your technology problems quickly, I highly recommend giving them a call. They turned what could have been a stressful situation into a smooth and positive experience, and I'll definitely be using their services again whenever I need reliable IT support. Five stars all the way!”

“Robert was very understanding and helpful. I was in the middle of switching office locations and he was very patient with my knowledge. It turned out I needed to be at my new location in order to complete my request but followed up the next day after my move and it went quickly and smoothly.”

“Robert provided outstanding IT support while helping me set up my new laptop. He ensured everything was configured correctly, installed Microsoft Teams on both my laptop and phone, and patiently walked me through the process of locating and organizing my favorites. Throughout the entire process, he was knowledgeable, professional, and incredibly patient, making what could have been a stressful transition seamless and easy. He explained everything clearly, answered all of my questions, and made sure I was comfortable using my new setup before ending our session. Robert's exceptional customer service and technical expertise are truly appreciated. Thank you for an excellent support experience!”

“Joel and Orlando were awesome and solved my issues in no time at all. They are both very patient and it was a pleasure dealing with them.”

“Compass are meeting beyond my expectations. Ian Docil was such a helpful, patient, and very knowledgeable tech specialist. He walked me through every step and made sure my scanner was ready to be used when needed. Thank you Ian, you made me feel comfortable and will not have a second doubt to contact the team if needed,”

“George Rubio was very helpful and patient. He also made sure to reach out multiple times since he couldn't get a reach of me. I really appreciate the extra care.”

“Agent was very helpful and easy to work with. Was able to get connected and see the issue I was having and got it fixed for me with no problem. The agent listened to my concerns and was able to get them fixed. She even found some other issues that I wasn't even aware of, and got them addressed for me as well very quickly without having to call back.”

“My computer was completely unusable after a failed Windows update, and George provided outstanding support throughout the entire process. He was incredibly responsive, worked quickly to troubleshoot the issue, and helped me secure a spare laptop so I could continue working with minimal disruption.

What really stood out was his communication and follow-through. George kept me updated every step of the way, involved the right people to get the issue resolved, and even followed up afterward to offer assistance with setting up my replacement computer if I needed it.

His professionalism, responsiveness, and commitment to making sure everything was taken care of made a stressful situation much easier. I truly appreciate the excellent support and highly recommend CompassMSP and George for their exceptional customer service.”

“Every single time I talk with Compass MSP about a computer or phone issue, I receive a fast response and get my issue resolved. And the folks are always nice, positive, and eager to help. Truly a pleasure dealing with their technical support team.”

“Excellent customer service. I IMMEDIATELY received a PERSON on the other end of the phone who immediately took care of my issue. That's rare in an AI age where you just hang up the phone because the computer keeps cycling through the same subroutine because IT IS NOT HUMAN! Thank you for what you do.”

“All of my interactions with CompassMSP have been professional, courteous, and most importantly, resolute. Their team members are some of the most knowledgeable tech support professionals I have worked with throughout my career. I can recommend their services without reservation.”

“COMPASS MSP is wonderful at identifying problems and providing timely solutions. I called for assistance with connecting my iPad to the server and spoke with Corey, who promptly shared my concerns with Johnny. Shortly afterward, Johnny contacted me, resolved the issue quickly, and ensured everything was working properly. I truly appreciate the team's responsiveness, professionalism, and excellent customer service.”

“Compass representative was very helpful and fast!”

“Compass MSP was very helpful. Who knew that a disconnected cable could cause your password not to work.”

“Ben was very helpful in solving my computer issue. Thank you!”

“Working with our MSP has been one of the best decisions we have made for our business. They guided us through the HITRUST process from start to finish with a level of professionalism, patience, and expertise that made what could have been an overwhelming experience feel manageable and even empowering. They truly held our hand every step of the way, taking the time to teach us, explain requirements, and help our team learn as we went rather than simply checking boxes and moving on.

What sets them apart is that they are not just a vendor, they are a true partner in every sense. They support all of our IT needs across the board, from privacy and security initiatives to day to day technical questions, operational efficiencies, and strategic planning. No matter the issue, they are responsive, knowledgeable, and solution focused. They understand how to balance strong compliance and security standards with the realities of running a business, which is incredibly valuable.

A special thank you to Emily Z, who has been an absolute godsend to our organization. As our vCISO, she has brought an incredible depth of knowledge, calm leadership, and practical guidance. She has a rare ability to make complex compliance and security matters feel approachable and painless. Instead of compliance feeling like a burden, she has helped turn it into something we actually appreciate because we now understand the value it brings to our company.

Emily is always available when we need her, always thoughtful in her recommendations, and consistently helps us make smart decisions that protect and strengthen our business. Her professionalism, intelligence, and genuine care for our success are clear in every interaction.

If you are looking for an MSP that goes beyond basic IT support and truly becomes an extension of your team, I cannot recommend them enough. They have helped us become stronger, smarter, more secure, and more efficient as a company, and they have made the journey enjoyable along the way.”

“Richard Mendoza has been an outstanding vCISO partner—proactive, strategic, and always thinking a few steps ahead while still addressing immediate needs. He brings a great balance of big-picture planning and practical execution.

The broader CompassMSP team is just as impressive. They’re responsive, detail-oriented, and consistently deliver excellent support. Their reliability and service mindset make a real difference day to day.”

“We have partnered with CompassMSP for over 15 years. They have been an amazing IT resource, providing not only help desk support but also strategic planning for future initiatives. Recent projects include upgrades of equipment and software to Windows 11, advanced security implementation and 8x8 VOIP phone upgrades.

Over the years, Compass has been instrumental in driving other initiatives such as network redudancy to protect against failures, a fiber optic loop around a 20 acre campus that includes 5 network hubs, wifi heat mapping, remote VPN setups for off campus network access and new building construction consulting for Master Planning projects.

Cheri Carr has led the way as VCIO. She is proactive, resourceful and focuses on both short-term and long-term solutions. Along with Cheri, the entire team at Compass, from the helpdesk to onsite technicians and engineers, are efficient and thorough, and provide wonderful customer service. I can't imagine where we would be without CompassMSP.”

“I would recommend CompassMSP to any company. You don't need to shop around. They are the best of the best. The overall professionalism and responsiveness of the CompassMSP team made us feel important.”

“Before partnering with CompassMSP our server storage was maxed out and required frequent rebooting. Compass facilitated a seamless migration to the cloud and resolved our issues. Their team is extremely responsive and great to work with.”

“CompassMSP goes above and beyond to assist our company. After Hurricane Irma, technicians were on-site within two hours of our employees returning to work to ensure our systems were operational and assist with the temporary relocation of employees. Thank you CompassMSP!”

“Polestar Pilates International has been a CompassMSP customer for over 13 years. They have always provided exceptional customer service and IT solutions for our growing business. We trust in their ability to manage our business IT needs and would highly recommend them.”

“I've been using CompassMSP for years and have always been satisfied with them. They respond as quick as possible and once on site they are pretty quick with finding the issues and fixing them.....which can be a challenge with our mix hardware and older operating system.”

“I've worked with CompassMSP for about two years and have had a very positive experience working with them. Our needs include setting up new tech, overseeing our internet and servers, getting new employees on our systems and sunsetting outgoing employees, and ad hoc tasks as needed. The staff is very friendly and responsive in a pinch. Alan and Jennie are in constant communication and care deeply about setting us up for success. Our company is ~30 people and CompassMSP has been aces for us.”

“CompassMSP has helped us successfully implement new technologies since we began working with their people several years ago. CompassMSP implemented a SharePoint Portal Server last year to help us better manage our membership documents. We will rely on their experience and expertise to plan and budget for all upcoming IT projects!”

“CompassMSP is a highly competent and trusted partner for us. They provide not only the strategic insight into how technology can help our business but are there on a regular basis to keep us running smoothly. Before CompassMSP came along I was running all of the helpdesk for our company. Now that we have a trusted partner I can get back to my job as a sales manager.”

“We started working with CompassMSP over 10 years ago, and they have done a great job for us. They have the skills, experience and responsiveness to handle all our IT needs. We trust CompassMSP to make recommendations and implement the technology we need to keep our business running smoothly.”

“CompassMSP has been a valuable partner and advisor to North Star Ice Equipment. CompassMSP has helped us take a more strategic approach to our IT infrastructure and worked with us to implement a longer range approach to invest in new hardware and to develop a back up process that has reduced our vulnerability to business interruption.”