“Working with our MSP has been one of the best decisions we have made for our business. They guided us through the HITRUST process from start to finish with a level of professionalism, patience, and expertise that made what could have been an overwhelming experience feel manageable and even empowering. They truly held our hand every step of the way, taking the time to teach us, explain requirements, and help our team learn as we went rather than simply checking boxes and moving on.

What sets them apart is that they are not just a vendor, they are a true partner in every sense. They support all of our IT needs across the board, from privacy and security initiatives to day to day technical questions, operational efficiencies, and strategic planning. No matter the issue, they are responsive, knowledgeable, and solution focused. They understand how to balance strong compliance and security standards with the realities of running a business, which is incredibly valuable.

A special thank you to Emily Z, who has been an absolute godsend to our organization. As our vCISO, she has brought an incredible depth of knowledge, calm leadership, and practical guidance. She has a rare ability to make complex compliance and security matters feel approachable and painless. Instead of compliance feeling like a burden, she has helped turn it into something we actually appreciate because we now understand the value it brings to our company.

Emily is always available when we need her, always thoughtful in her recommendations, and consistently helps us make smart decisions that protect and strengthen our business. Her professionalism, intelligence, and genuine care for our success are clear in every interaction.

If you are looking for an MSP that goes beyond basic IT support and truly becomes an extension of your team, I cannot recommend them enough. They have helped us become stronger, smarter, more secure, and more efficient as a company, and they have made the journey enjoyable along the way.”

“Richard Mendoza has been an outstanding vCISO partner—proactive, strategic, and always thinking a few steps ahead while still addressing immediate needs. He brings a great balance of big-picture planning and practical execution.

The broader CompassMSP team is just as impressive. They’re responsive, detail-oriented, and consistently deliver excellent support. Their reliability and service mindset make a real difference day to day.”

“We have partnered with CompassMSP for over 15 years. They have been an amazing IT resource, providing not only help desk support but also strategic planning for future initiatives. Recent projects include upgrades of equipment and software to Windows 11, advanced security implementation and 8x8 VOIP phone upgrades.

Over the years, Compass has been instrumental in driving other initiatives such as network redudancy to protect against failures, a fiber optic loop around a 20 acre campus that includes 5 network hubs, wifi heat mapping, remote VPN setups for off campus network access and new building construction consulting for Master Planning projects.

Cheri Carr has led the way as VCIO. She is proactive, resourceful and focuses on both short-term and long-term solutions. Along with Cheri, the entire team at Compass, from the helpdesk to onsite technicians and engineers, are efficient and thorough, and provide wonderful customer service. I can't imagine where we would be without CompassMSP.”

“I would recommend CompassMSP to any company. You don't need to shop around. They are the best of the best. The overall professionalism and responsiveness of the CompassMSP team made us feel important.”

“Before partnering with CompassMSP our server storage was maxed out and required frequent rebooting. Compass facilitated a seamless migration to the cloud and resolved our issues. Their team is extremely responsive and great to work with.”

“CompassMSP goes above and beyond to assist our company. After Hurricane Irma, technicians were on-site within two hours of our employees returning to work to ensure our systems were operational and assist with the temporary relocation of employees. Thank you CompassMSP!”

“Polestar Pilates International has been a CompassMSP customer for over 13 years. They have always provided exceptional customer service and IT solutions for our growing business. We trust in their ability to manage our business IT needs and would highly recommend them.”

“I've been using CompassMSP for years and have always been satisfied with them. They respond as quick as possible and once on site they are pretty quick with finding the issues and fixing them.....which can be a challenge with our mix hardware and older operating system.”

“I've worked with CompassMSP for about two years and have had a very positive experience working with them. Our needs include setting up new tech, overseeing our internet and servers, getting new employees on our systems and sunsetting outgoing employees, and ad hoc tasks as needed. The staff is very friendly and responsive in a pinch. Alan and Jennie are in constant communication and care deeply about setting us up for success. Our company is ~30 people and CompassMSP has been aces for us.”

“CompassMSP has helped us successfully implement new technologies since we began working with their people several years ago. CompassMSP implemented a SharePoint Portal Server last year to help us better manage our membership documents. We will rely on their experience and expertise to plan and budget for all upcoming IT projects!”

“CompassMSP is a highly competent and trusted partner for us. They provide not only the strategic insight into how technology can help our business but are there on a regular basis to keep us running smoothly. Before CompassMSP came along I was running all of the helpdesk for our company. Now that we have a trusted partner I can get back to my job as a sales manager.”

“We started working with CompassMSP over 10 years ago, and they have done a great job for us. They have the skills, experience and responsiveness to handle all our IT needs. We trust CompassMSP to make recommendations and implement the technology we need to keep our business running smoothly.”

“CompassMSP has been a valuable partner and advisor to North Star Ice Equipment. CompassMSP has helped us take a more strategic approach to our IT infrastructure and worked with us to implement a longer range approach to invest in new hardware and to develop a back up process that has reduced our vulnerability to business interruption.”