Epic IT

Epic IT
Description:
Epic IT is a premier Managed Service Provider (MSP) and Microsoft Solutions Partner for Modern Work and Security, providing high-accountability IT support to businesses across Perth and Brisbane. Since 2006, we have specialised in digitally transforming organisations (5 to 300 users) within the professional services, healthcare, and non-profit sectors.

As a three-time CRN Fast 50 finalist, we move beyond basic "break-fix" support to act as your Virtual CIO. Our expertise is focused on the Secure Modern Workplace, helping Australian businesses implement the ACSC Essential Eight framework and scale securely within the Microsoft 365 and Azure ecosystems.

We lead the industry with a "No-Risk" service model and the most aggressive guarantees in the Australian market:

The
... $5,000 Satisfaction Promise: If you aren’t satisfied within your first 90 days, we’ll refund your onboarding fee and pay you $5,000 for your time.

Rapid-Fire Response: Our local teams in Perth and Brisbane answer 95% of calls in 36 seconds or less.

The 2-Hour Resolution Guarantee: If we miss a 2-hour ticket resolution, we’ll send you a $100 JB Hi-Fi gift card.

Whether you are looking for local IT support in Brisbane or a strategic Microsoft partner to secure your Perth-based headquarters, Epic IT delivers the technical expertise and transparency your business deserves.
20+ SMB SME upGrowth Accounting ISO 27001
Services:
Networking & Wi-Fi, Virtualization, UCaaS, Teams, Server Mgmt... and 12 more
Partnerships:
Adobe, Palo Alto, Microsoft, Meraki, Knowbe4, +10 […]
HQ:
North Perth, Australia
Tel:
8 9228 2945

Epic IT Reviews

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“We are very impressed with the professionalism demonstrated by EPIC IT in understanding the needs of our team. From the initial meeting through to onboarding and beyond, the team at EPIC IT has been a pleasure to deal with. From the tenacious helpdesk team through to the Cisco specialist, we feel confident that our productivity and network security needs are being met in a professional and proactive manner.”

Tania O'Connor
RAC - Innovation Hub

“Our cloud solution has been extremely reliable, fast and allowed employees to maximise their efficiency. Plus we have Epic IT standing by for expert support when needed”

Daniel Bisset
Canon Foods

“We have worked with Epic IT for over 5 years and have worked to refine our solution as the business grew from 3 people to 9 people over 2 locations. They have been able to assist in a growing NFP whilst keeping the costs affordable.”

Rebecca Blackman
Vegetables WA

“Epic IT has worked with our team since the early conception of our franchise model. They developed our initial website and online CRM solution including being the first in our business type to offer ‘online bookings’. The Epic IT team has always interacted professionally, and we would have no hesitation recommending their services to any business large or small”

Ken Lee
Autobahn Mechanical and Electrical

“We are grateful for the support and advice received by EPIC IT in making decisions about our future IT needs. The road map was essential in informing us of what was required and how to get there. EPIC IT has been professional in all elements of our journey to move to the cloud based computing and we look forward to continuing to the next ICT phase.”

Sandy Davidson
Palmerston

“We found Epic IT very approachable and capable of explaining exactly how a cloud system will benefit our business. Following our initial meeting with Greg, we were convinced that our business was on the right path to maximizing our IT potential. Twelve months on, our cloud system is continually delivering and growing with our needs and we have never looked back.”

Kim Janney
Timik Developments

“Epic I.T. look after our entire I.T. department ranging from support to management and procurement. Their highly skilled and friendly team have taken the time to really understand our unique ICT needs and operations. We are a 24/7 multiple site operation spanning across Australia (with our head office in West Perth) making up a 50 user environment. Epic I.T. support all of our Australian based sites and offices both remotely and onsite. I would not hesitate recommending Epic I.T. to any small to medium sized business looking to outsource their ICT needs.”

Justin Power, Operations / IT Manager
Gilmac Pty Ltd

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