“The move to a new leased business line arrangement is a great example of the proactive work that The PC Support Group does on our behalf behind the scenes. They came to us six months before the end of our existing deal with a recommendation of where to go next and what the business and cost benefits would be. We now have a 100% connectivity guarantee, while cutting costs by 35% and saving more than £6,000

Our technology not only needs to be fully functioning at all times; it needs to help drive our business forward to enable us to deliver evermore innovative, high-value, high-quality services for our clients. The PC Support Group delivers all this and more. They are our virtual CIO, acting as a valued advisor and partner, enabling our people to do their best work, while also looking forward, ensuring that we have the best solutions on the best commercial terms. Their people are friendly, super helpful and always go the extra mile.

The PC Support Group has been our IT support partner of choice for over a decade and their approach to data protection and cyber security is second to none. As cyber-criminals adapt and change their approach, The PC Support Group proactively advises us and keeps us ahead of the curve by introducing innovative technology and processes. Implementing the Government-backed Cyber Essentials process with The PC Support Group has been central to that.”

“The PC Support Group is always on the ball, knowledgeable, professional, and responsive, providing sound advice and an excellent service. They made the Cyber Essentials certification process easy, helping me sleep at night, in the knowledge that the risks to our business are greatly minimised, enabling us to trade confidently with all our business partners.

I wanted to put in place a robust system and approach to cybersecurity and once again The PC Support Group’s project manager took control, guided us through the Cyber Essentials certification process and made it simple and straightforward for us. Not only is this a demonstration of our commitment to cybersecurity, it’s an important dimension of our new business development efforts.

The move to SharePoint was handled and executed perfectly by The PC Support Group’s project manager and her colleagues – it was absolutely seamless and was an important landmark on our journey to become a digitally-integrated, cloud-based business. We’ve saved money, and more importantly, given the team the tools to work quickly, flexibly and securely.”

“The PC Support Group is absolutely brilliant, very responsive, and supportive. We’re very loyal to our suppliers who stay with us, share our values, and provide great, proactive service. The PC Support Group has completely earned our trust and confidence.

We took The PC Support Group’s advice to move onto SharePoint and they executed a highly successful transition, including helping us to establish appropriate access rights to files and folders. The project has improved our efficiency and collaboration plus it’s saved us a lot of money year on year by removing the cost of licences for our previous solution.

It’s very reassuring to know that The PC Support Group is always there to help us, whatever our needs are, to ensure the smooth daily running of the company. We have complete faith in them, whatever the problem, we know that they can always solve it – and that’s priceless.”

“The PC Support Group approach was very much handholding, helping guide us through the project. We can now feel confident as an accounting practice that our data is secure. Which obviously means our clients data is safe.

Would we recommend The PC Support Group to our clients? We've already referred several. We would never make a recommendation or a referral unless we had complete confidence in the company, its values and its impact on our brand and reputation.

As a values-led organisation I check out our suppliers before we do anything. The PC Support Group’s values were part of the decision in choosing to work with them - a local company with similar principles to ours. Because we trust The PC Support Group with our IT systems, if we see a client of ours who has a weakness in their IT environment, we say, “We've got a supplier that we trust, and we recommend them to you.””

Over and above the core services that we offer our clients, as a trusted advisor, being able to recommend The PC Support Group adds value to our service and to our business.”

“I can’t praise The PC Support Group highly enough. They earned our trust and confidence very quickly with their expertise, proactive approach and professionalism and we’ve enjoyed some immediate benefits. It is very reassuring to have a partner that works hard to really understand our business and what’s important to us.

Whoever we deal with, they communicate well with us, there is consistency, follow through and attention to detail. Any issues that do crop up are dealt with promptly and expertly, and if the issue is more involved, we know that they will keep going until it’s resolved.

They have delivered what we aspire to provide for our clients – commitment, measured recommendations, professional delivery and ongoing expert advice and guidance. They have transformed our view of how technology can support our business goals.”

“The PC Support Group understand our Business requirements and provide us with professional staff that know our business and provide great support. Their management team are close enough to the coal-face to understand the customer needs and ensure they’re met. There’s never bureaucracy, politics, glue or a big organisation to struggle with. They deliver. Well.”

“I’d just like to say how pleasing it is to see a company that does actually exceed expectations. After only a couple of hours you had sorted all the issues out, leaving me with a laptop that I could actually use efficiently again. Not only was your technical knowledge excellent and your work thorough, but I must comment on what a pleasurable experience it was dealing with you. Having recommended you to other people I know they have been equally happy with the service.”

“Working with The PC Support Group has marked a significant turning point in my business. Essentially, what I have gained from my relationship with them is total peace of mind and assurance that I have a constant and consistent IT support in place for an unbelievably reasonable fee. They never just meet your expectations – they way out-perform them.”

“Before coming into contact with The PC Support Group I had 12 in house IT people; I am now getting better support and saving about £1000 a month! I am very happy with the service provided by The PC Support Group. It’s a great help know someone can sort out little niggly problems immediately at a reasonable price. The engineers are very helpful and don’t make me feel stupid for calling them for what I see as a small problem.”

“As a small business, working essentially as a solo professional, having the back up of experts who can look after Positive Eye’s technology is crucial, The PC Support Group have offered a fast and efficient service successfully to Positive Eye over the last three years. I particularly have appreciated the added value offered by Pam Case, offering a really personal touch, showing a real care for the client, taking time and effort to get to know the company. Positive Eye feels highly valued by The PC Support Group, Thank you.”

“I was very impressed with the expert knowledge that you demonstrated, and your encyclopaedic knowledge of PC issues and the ways to resolve them. Combining this with the full service support offered by your national company means that I have no hesitation in recommending you.”

“I have a maintenance contract for IT Support with The PC Support Group, and I honestly could not do without them. When problems arise with my computer they are straight there to get me up and running again. Some companies will put you to the back of the line and give priority to larger companies but not The PC Support Group, you are just as important to them. So thanks Chris who has been working on my computer after it was infected with a virus. If you have no support for your computers get in touch with them; I cannot recommend them highly enough. Thanks again guys.”

“Sincere thanks to you and your team for the fantastic service you have provided to my business. We now have an IT set up which automates and integrates our processes, making us efficient and productive. It is also secure and maintained so I can now concentrate on my clients. I have no hesitation in recommending your team to my clients, or anyone else.”

“The PC Support Group have been providing our IT support for nearly two years now, and I feel compelled to tell you that your support has been absolutely excellent in every instance. Not only is the team always happy to go out of their way to help, but their level of technical expertise is far greater than our previous suppliers ; in fact it seems to take your people about half the time to resolve our issues, saving me hours and hours of valuable business time.”

“Just a quick note to say how impressed I have been with all your staff. We have had a few issues over the last couple of weeks which your staff have dealt with straight away. They are always polite and courteous and nothing is too much trouble. Everyone is always quick to complain when things don’t go right.”

“The level of professionalism and service of The PC Support Group has proved to be very valuable to us as a small business. I would recommend any other business owner that does not have an in house IT department to use this service for peace of mind and a speedy resolution to IT issues. The quality and dedication of the engineers has proved to be first class.”