“The team always provide a first-class service and are highly knowledgeable. They provide us with complete support for all our IT requirements, including guidance on the best cyber security.”

“Have been receiving excellent ongoing support from The PC Support Group for over 11 years as well as assistance with various projects including office moves and implementing new case management and IT systems. Highly recommend.”

“The PC Support Group have supported us for over ten years. They are a constant in how we function as a business. Partners more than suppliers, and a reassuring presence. They are a great team … efficient, knowledgeable, friendly and supportive. They’re with us for the small stuff, and the big. As our business moved towards more virtual delivery, they worked with us to ensure essential cyber security measures were in place … providing reassurance for us, and our clients. I don't know what we'd do without them ... and I hope we never have to find out.”

“The PC Support Group were part of a procurement process for a new IT provided to do a full upgrade of systems and they came out on top, and have worked with us now for 3 years, great company, staff very helpful and always quick to respond to help requests.”

“We’ve been using this IT support company for over 10 years and have always had a great experience. Their service is reliable, and the team is quick to help whenever we need them. The staff are really friendly and helpful, and they make dealing with any issues much easier. We’d happily recommend them to anyone looking for good IT support.”

“We've been working with PC support Group for the last couple of months and we couldn't be more impressed with the service they provide. No matter the IT issue, they go above and beyond to sort it!

They have a super fast response time, and the issue is always resolved with one phone call/remote IT session. The staff are so friendly and great to speak to, we couldn't recommend them enough!”

“I highly recommend The PC Support Group. Jake has been instrumental in restructuring our IT infrastructure as we transitioned to the Cloud. Jake & Andy helped manage the decommissioning of our physical servers with incredible precision, ensuring a seamless migration with zero data loss. If you need a reliable partner for complex IT transitions, look no further.”

“We’ve been working with The PC Support Group for several years; they’re friendly, helpful and deal with any critical issues quickly and effectively. They’re also helpful when it comes to Proclaim, the specialist software we use for our legal case management, working with our third-party provider to resolve problems, implement upgrades, and deal with access rights or other conflicts.

Cyber security is really important to us. We know the protection systems implemented by The PC Support Group are protecting us as we can see attempted cyber-attacks being blocked and malicious software being quarantined successfully. Anti-phishing software also gives us an extra layer of defence to protect ours and our client’s data, warning us of potentially malicious emails. All these measures boost our team's confidence in our IT systems.

The PC Support Group helped us achieve and maintain our Cyber Essentials certification. They’re highly competent and I just trust them to get on with the technical side of things. Because their Managed Support Service ensures that most ongoing requirements such as software upgrades and patches are already applied, annual Cyber Essentials recertification is now a relatively simple process for us because of ongoing good practice and renewal guidance from PCSG.”

“Since working with The PC Support Group our IT now runs much more quickly. … they were proactive in suggesting new systems that have made home and remote working a pleasure and saved us several thousand pounds of investment in equipment.”

“If you switch to another IT company you hope for a quick and smooth transition, and we got that. Going from recommendation to implementation was so quick and painless, it was almost like it didn't happen in fact! In a nutshell, the things we wanted to stay the same, stayed the same, and the things we needed to change, did.

The changes to our Sage infrastructure have had the biggest impact, both with the number of problems we get and the improvements to users' productivity because of the speed the software works at. It's quicker to use, it has so many less problems than before - crashes and so on - and it's reliable and secure.

Our Account Manager speaks to us regularly and comes in for meetings to make sure we're OK. We're well looked after and we are given good information which means we can make good decisions, like installing the new anti-phishing software. It's so simple to use and I can honestly say we've not had to deal with a single phishing attempt since it went in two years ago.

Now we're with The PC Support Group we can ring up and get a fix straight away, and we can be back to work, doing what we were doing within minutes.”

“We've been working with The PC Support Group for a few months now and they've completely transformed our IT experience. What sets them apart is not just their technical expertise, but their genuine commitment to understanding our business needs.

Special mention has to go to Jake Thomas, our Client Success Manager, who has been absolutely outstanding. Jake is incredibly proactive - he regularly checks in to ensure everything is running smoothly and always has valuable suggestions for improving our systems. His communication is excellent; he explains technical issues in plain English and keeps us informed every step of the way. You can tell he genuinely cares about our success, not just fixing problems when they arise.

The entire team is responsive, knowledgeable, and professional. Our network runs more efficiently than ever, and we've had virtually no downtime since switching to them. Their pricing is fair and transparent, with no hidden surprises.

If you're looking for an MSP that treats you like a partner rather than just another client, I highly recommend The PC Support Group. Jake and the team have earned our complete trust and we wouldn't hesitate to recommend them to other businesses.”

“Whether it's fixing a glitch, setting up software, or just answering questions, The PC Support Group makes a big difference in keeping our work moving without the unnecessary tech headaches.

The PC Supports Group are a must to any business.”

“Great team. Most responsive and approachable, resolving most day-to-day issues in a timely manner. Communication is very clear with updates and are proactive in preventing recurring problems.”

“The move to a new leased business line arrangement is a great example of the proactive work that The PC Support Group does on our behalf behind the scenes. They came to us six months before the end of our existing deal with a recommendation of where to go next and what the business and cost benefits would be. We now have a 100% connectivity guarantee, while cutting costs by 35% and saving more than £6,000

Our technology not only needs to be fully functioning at all times; it needs to help drive our business forward to enable us to deliver evermore innovative, high-value, high-quality services for our clients. The PC Support Group delivers all this and more. They are our virtual CIO, acting as a valued advisor and partner, enabling our people to do their best work, while also looking forward, ensuring that we have the best solutions on the best commercial terms. Their people are friendly, super helpful and always go the extra mile.

The PC Support Group has been our IT support partner of choice for over a decade and their approach to data protection and cyber security is second to none. As cyber-criminals adapt and change their approach, The PC Support Group proactively advises us and keeps us ahead of the curve by introducing innovative technology and processes. Implementing the Government-backed Cyber Essentials process with The PC Support Group has been central to that.”

“The PC Support Group is always on the ball, knowledgeable, professional, and responsive, providing sound advice and an excellent service. They made the Cyber Essentials certification process easy, helping me sleep at night, in the knowledge that the risks to our business are greatly minimised, enabling us to trade confidently with all our business partners.

I wanted to put in place a robust system and approach to cybersecurity and once again The PC Support Group’s project manager took control, guided us through the Cyber Essentials certification process and made it simple and straightforward for us. Not only is this a demonstration of our commitment to cybersecurity, it’s an important dimension of our new business development efforts.

The move to SharePoint was handled and executed perfectly by The PC Support Group’s project manager and her colleagues – it was absolutely seamless and was an important landmark on our journey to become a digitally-integrated, cloud-based business. We’ve saved money, and more importantly, given the team the tools to work quickly, flexibly and securely.”

“The PC Support Group is absolutely brilliant, very responsive, and supportive. We’re very loyal to our suppliers who stay with us, share our values, and provide great, proactive service. The PC Support Group has completely earned our trust and confidence.

We took The PC Support Group’s advice to move onto SharePoint and they executed a highly successful transition, including helping us to establish appropriate access rights to files and folders. The project has improved our efficiency and collaboration plus it’s saved us a lot of money year on year by removing the cost of licences for our previous solution.

It’s very reassuring to know that The PC Support Group is always there to help us, whatever our needs are, to ensure the smooth daily running of the company. We have complete faith in them, whatever the problem, we know that they can always solve it – and that’s priceless.”

“The PC Support Group approach was very much handholding, helping guide us through the project. We can now feel confident as an accounting practice that our data is secure. Which obviously means our clients data is safe.

Would we recommend The PC Support Group to our clients? We've already referred several. We would never make a recommendation or a referral unless we had complete confidence in the company, its values and its impact on our brand and reputation.

As a values-led organisation I check out our suppliers before we do anything. The PC Support Group’s values were part of the decision in choosing to work with them - a local company with similar principles to ours. Because we trust The PC Support Group with our IT systems, if we see a client of ours who has a weakness in their IT environment, we say, “We've got a supplier that we trust, and we recommend them to you.””

Over and above the core services that we offer our clients, as a trusted advisor, being able to recommend The PC Support Group adds value to our service and to our business.”

“I can’t praise The PC Support Group highly enough. They earned our trust and confidence very quickly with their expertise, proactive approach and professionalism and we’ve enjoyed some immediate benefits. It is very reassuring to have a partner that works hard to really understand our business and what’s important to us.

Whoever we deal with, they communicate well with us, there is consistency, follow through and attention to detail. Any issues that do crop up are dealt with promptly and expertly, and if the issue is more involved, we know that they will keep going until it’s resolved.

They have delivered what we aspire to provide for our clients – commitment, measured recommendations, professional delivery and ongoing expert advice and guidance. They have transformed our view of how technology can support our business goals.”

“The PC Support Group understand our Business requirements and provide us with professional staff that know our business and provide great support. Their management team are close enough to the coal-face to understand the customer needs and ensure they’re met. There’s never bureaucracy, politics, glue or a big organisation to struggle with. They deliver. Well.”

“I’d just like to say how pleasing it is to see a company that does actually exceed expectations. After only a couple of hours you had sorted all the issues out, leaving me with a laptop that I could actually use efficiently again. Not only was your technical knowledge excellent and your work thorough, but I must comment on what a pleasurable experience it was dealing with you. Having recommended you to other people I know they have been equally happy with the service.”

“Working with The PC Support Group has marked a significant turning point in my business. Essentially, what I have gained from my relationship with them is total peace of mind and assurance that I have a constant and consistent IT support in place for an unbelievably reasonable fee. They never just meet your expectations – they way out-perform them.”

“Before coming into contact with The PC Support Group I had 12 in house IT people; I am now getting better support and saving about £1000 a month! I am very happy with the service provided by The PC Support Group. It’s a great help know someone can sort out little niggly problems immediately at a reasonable price. The engineers are very helpful and don’t make me feel stupid for calling them for what I see as a small problem.”

“As a small business, working essentially as a solo professional, having the back up of experts who can look after Positive Eye’s technology is crucial, The PC Support Group have offered a fast and efficient service successfully to Positive Eye over the last three years. I particularly have appreciated the added value offered by Pam Case, offering a really personal touch, showing a real care for the client, taking time and effort to get to know the company. Positive Eye feels highly valued by The PC Support Group, Thank you.”

“I was very impressed with the expert knowledge that you demonstrated, and your encyclopaedic knowledge of PC issues and the ways to resolve them. Combining this with the full service support offered by your national company means that I have no hesitation in recommending you.”

“I have a maintenance contract for IT Support with The PC Support Group, and I honestly could not do without them. When problems arise with my computer they are straight there to get me up and running again. Some companies will put you to the back of the line and give priority to larger companies but not The PC Support Group, you are just as important to them. So thanks Chris who has been working on my computer after it was infected with a virus. If you have no support for your computers get in touch with them; I cannot recommend them highly enough. Thanks again guys.”

“Sincere thanks to you and your team for the fantastic service you have provided to my business. We now have an IT set up which automates and integrates our processes, making us efficient and productive. It is also secure and maintained so I can now concentrate on my clients. I have no hesitation in recommending your team to my clients, or anyone else.”

“The PC Support Group have been providing our IT support for nearly two years now, and I feel compelled to tell you that your support has been absolutely excellent in every instance. Not only is the team always happy to go out of their way to help, but their level of technical expertise is far greater than our previous suppliers ; in fact it seems to take your people about half the time to resolve our issues, saving me hours and hours of valuable business time.”

“Just a quick note to say how impressed I have been with all your staff. We have had a few issues over the last couple of weeks which your staff have dealt with straight away. They are always polite and courteous and nothing is too much trouble. Everyone is always quick to complain when things don’t go right.”

“The level of professionalism and service of The PC Support Group has proved to be very valuable to us as a small business. I would recommend any other business owner that does not have an in house IT department to use this service for peace of mind and a speedy resolution to IT issues. The quality and dedication of the engineers has proved to be first class.”