“12 Points Technologies Exemplifies Exceptional Customer Service!

“My gratitude and enjoyment of working with the 12 Points Technologies team cannot be adequately expressed in words. We are incredibly impressed by their adaptability, expertise, work ethic, and commitment to meeting our needs. The leadership and staff's ability to resolve urgent matters in a timely manner is tremendously appreciated. This organization has labored diligently to meet deadlines and produce quality work. Their actions exemplify exceptional customer service. We would like to "Thank" 12 Points Technologies for their contribution to making this partnership successful.””

“12 Points Technologies Meets And Exceeds Our Networking And Security Needs.

“Their capabilities have helped us improve the security of our facilities and our clients with elaborate camera surveillance products. Their quick and high-quality service has enabled Loving Homes Services to reach internal and external customers in record time.””

“Very Glad To Be Working With A Customer-First Company.

“We have been working with 12 points for about 2 years after having issues with our previous MSP provider. The entire team has been great to work with. Very glad to be with a customer-first company. To anyone thinking about switching, I highly recommend their services.””

“12 Points Technologies Provides An Economical Solution With Industry-Standard Products.

“12 Points has been great to work with! They were able to provide us with a quality phone system and integrated paging system that work seamlessly together. It has dramatically enhanced the effectiveness of our in-school communication and provided consistent and up-to-date options for us to provide to our outside callers.

They were always readily available when we would call with questions during the installation process, and made sure we and our administration were comfortable with the solution and addressed our questions as quickly as possible.””

“Definitely Give Them A Call! 10 Out Of 10!!
“Working with 12 Points Technologies has been absolutely amazing! Anytime that you switch companies, you always have a little worry about how it will all turn out!

With 12 Points, I knew right away that we were in GREAT hands. If anything, this company goes out of its way to make our lives easier!””

“Thank You 12 Points!

“Ollie Webb Center, Inc. has partnered with 12 Points Technologies for nearly 20 years. Their commitment to understanding our unique needs and providing secure, efficient, and cost-effective solutions sets them apart. The team is consistently professional, reliable, and ethical, offering timely and expert support for all our technology and cybersecurity needs. I highly recommend 12 Points Technologies—they are a trusted and indispensable partner for our organization.””

“12 Points Technologies Boasts A Stellar Team Of Engineers.
“Working with 12 Points Technologies has been a fantastic experience. They handled the installation of our network, phone system, and video security seamlessly. Their team's implementation of Webex calling has proven to be exceptionally effective.

Moreover, their installation of a Verkada camera system and Meraki networking has exceeded our expectations. We highly recommend them for all your IT needs.””

“We’ve Worked With 12 Points Technologies For Close To 18 Years And They Haven’t Let Us Down Yet!
“One of the great things about 12 Points Technologies is that whatever we ask of them, they go above and beyond to meet our needs. With all the cyber threats going on, we know that they stay abreast of it and find ways to protect us, working in the background to keep our technology safe.

While not the cheapest in town, the cost is well worth the peace of mind that we have knowing they are our partners, and they never try to sell us more than we actually need or want!””

“12 Points Technologies Provides The Best Possible Pricing And Timely Response.

“With 12 Points Technologies, I can trust that my equipment and software orders and renewals are at the best pricing and budgeted for the right timeframe. Projects are handled and completed on time and on budget, and support tickets are resolved in a timely manner so that I can resolve other issues. I can contact them at any time to discuss options, opinions, or concerns that I may have, and I will receive expert advice and recommendations!””

“12 Points Technologies Feels Like Part Of Our Team!

“They ease anxiety on our end because they are not so big that you have no idea who the people are, and we can communicate efficiently with a point of contact who has a historical perspective.

This extends to taking the lead with other vendors we work with to connect services when relevant. Flexibility and responsiveness are very important to us, and 12 Points respects that we have a flow of work that is a bit crazier than other times and will assist as needed.””

“12 Points Security Measures Are Solid. We Have NEVER Had Any Issues With That!

“When a problem arises, it is pretty easy to get it fixed right away. Response time on tickets is very quick. I know when the 12 Points tech teams answers the phone, I’m in good hands!

12 Points Technologies is not a large corporate firm where you get passed from person to person, so it is nice being able to communicate with the owners of the company when I need to.””

“12 Points Technologies Will Deliver What They Say They Can!

“We have been a client for over 15 years, and I have a very high level of trust in their leadership. They will not overpromise and underdeliver. Furthermore, they understand our business and our operation and blend in well with it.

The leadership has a very high level of industry knowledge, and the relationship we have with them is of real benefit to us!””

“Proactive, Reliable Support: Their Responsiveness And Commitment Are Unmatched!

“12 Points Technologies excels in customer service, with faster response times and proactive support, prioritizing troubleshooting and adapting to feedback, ensuring minimal disruption and continuous improvement. This kind of partnership has given us peace of mind, knowing our tech systems are dependable and supported by a team that cares about our success. B

ut 12 Points Technologies goes far beyond that. They bring a strategic, mission-driven approach that goes well beyond traditional IT. Unlike many IT firms that focus solely on technology, 12-Points truly understands and aligns with our mission. They’re more than just a vendor; they’re a partner. Their approach isn’t just about systems and software; it’s about empowering us to make a greater impact.

We’ve worked with other IT firms, but what sets 12-Points apart is their dedication to customized solutions. They don’t take a one-size-fits-all approach; instead, they tailor their technology to fit our unique operational and strategic needs. This customization has helped us streamline processes in ways that actually drive results.””

“We Value 12 Points For Their Client-Centered Approach And Technical Expertise.

“Timely and efficient customer service is essential for addressing our IT issues. The team at 12 Points provides excellent customer service, ensuring peace of mind.

Their consistent security updates and reliable security controls ensure we never have to worry about the safety of our network, data, and people.””

“Having Reliable IT Support For A Small Business Like Mine Is A Real Peace Of Mind!

“While we have not worked with other IT providers before, 12 Points Technologies has been a reliable and trustworthy partner for our business.

Their responsiveness and quick attention to my needs means I can focus on my business and trust the tech to them.””

“Take The Leap!

“If you have been on the fence about who to work with for your IT provider requirements, 12 Points Technologies has been a great team to work with!

They have been extremely responsive in both tech support and sales, getting us what we need right then and there 90% of the time. The whole team works together to get the job accomplished and make sure we are taken care of as quickly as possible.””

“You Can’t Hire Them Fast Enough!

“12 Points Technologies are easily the best IT people I’ve ever worked with, and it’s not even close! Others I’ve worked with in the past have suffered from “IT Guy Syndrome.” Though likely not intentional, they always treated us poorly and acted aloof. At 12 Points, everyone you come in contact with is cordial, professional, and friendly.

From Tony, the owner, to sales and the IT team, everyone is happy and genuinely wants to help solve the problem. If there is ever an issue, I can call or email and get a response that day. It’s usually within minutes!””

“With 12 Points Technologies As A Trusted Partner, We Can Focus On Our Misson, Knowing That Our Cybersecurity Needs Are In Expert Hands!

“One of the standout advantages of working with 12 Points is their comprehensive support across all areas of IT. Whether it’s cybersecurity, server management, on-site assistance, or handling equipment and licensing procurement, they provide guidance and solutions for every aspect of our technology needs.

Partnering with 12 Points for our cybersecurity needs has been instrumental in the operation of our organization. Their expertise and advanced monitoring tools provide robust protection, ensuring that our sensitive data and systems are safeguarded against evolving threats.

Beyond just technical solutions, their dedicated assistance and collaborative work with our internal IT department have empowered our organization to operate with confidence, knowing that both our staff and digital infrastructure are secure!””

“Partnering With 12 Points Technologies Has Been An Absolute Game-Changer For Us!

“As the only on-site IT professional at our nonprofit with 50-100 employees, I appreciate their expertise in maintaining our servers and security systems. This allows me to focus on developing technology solutions that help our employees achieve their goals and our organization fulfill its mission.

They have a core group of highly skilled, incredibly responsive, and thorough IT professionals who pass their knowledge and experience on to their growing team. They always ask detailed questions about the issues we face and provide high-quality service. They also make sure to give us detailed explanations of how the issue was resolved, and how we can avoid similar problems in the future.

If you’ve been thinking about working with an IT provider, partnering with 12 Points Technologies will undoubtedly help you achieve the same level of success!””

“In 25 Years I Have Never Even Considered Switching!

“Not many companies can say that, but 12 Points Technologies is a great resource for our team. I’ve never felt as if I was a customer; 12 Points has been my partner. And I know I can trust them to take care of anything that comes up!””

“Let 12 Points Technologies Do The Heavy Lifting!

“In a co-managed environment, wearing multiple hats, I run into issues that I cannot solve, and I am sometimes out of the office and unavailable. With 12 Points Technologies as a partner, I know that there is someone with the knowledge, expertise, and my company’s best interest at heart to handle whatever comes up.

It’s challenging and costly to fill the roles of CyberSecurity, Helpdesk, Networking, and Server admins in-house. 12 Points can do the heavy lifting, letting you focus on managing the business.

They have been working alongside us for over a decade, and no matter the time of day or year, someone has been able to jump on and take care of the issue.””

“One Word… Responsiveness!

“We are a small business and don’t have or need employees with network and security expertise. We leverage our partnership with 12 Points Technologies to fill in those skills gaps when needed. When something comes up, the team gets back to us in a timely manner and has helped us through some tough issues that affected our ability to do business.

If you are a small business looking to augment or fill skills gaps, 12 Points is the way to achieve that goal. They have gotten us up and running faster with 12 Points than we would have been otherwise.””

“The Level Of Expertise Is Unmatched!

“Working with 12 Points Technologies is a partnership that is truly more of an extension of our internal team than an outsourced solution. Our staff sees 12 Points as a trusted and familiar part of our corporate fabric, providing actual resolutions through effective communication, so there is never just a silent acceptance or an unsatisfactory workaround solution.

Perhaps you are reluctant to bring on an IT partner or have had a bad experience in the past. We have not second-guessed our relationship. Their level of expertise is unmatched in our market!””

“From the get-go, working with 12Points has been exceptional. In the beginning, Eric Burns was the only point of contact, so his handling of our needs; talking through our processes, evaluating our potential requirements, was on point. Then, during installation, the team was knowledgeable about everything we were implementing, the tools, their equipment, etc. and I always felt like they were really taking care of us.
This business is customer-centered, very well equipped to handle large and small installations, and continued resourcing for clients’ staffing needs. Thank you all so much for making our move into a new location where we had to build IT and security from the ground up a tolerable, nay almost enjoyable, endeavor.”