“I've had a really great experience with Sereno IT—the team is easy to work with, super knowledgeable, and always quick to help whenever something comes up. They take the time to understand what you actually need and make everything feel straightforward and stress-free. You can tell they genuinely care about doing a good job, which makes a big difference. I’d happily recommend them to anyone looking for reliable IT support.”

“Incredible expertise, high quality work and the team are a pleasure to deal with. Sereno are fantastic at making the complex easy to understand whilst delivering an efficient service throughout interactions.

They supported us in our Cyber Essentials process, delivering the project in a fast time frame with limited disruption to operations.

Our team are very pleased to have them as our chosen IT provider. Could not recommend this firm more.”

“After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we’ve made. We chose them based on our previous positive experience with their team, and they’ve exceeded expectations in every way.

From the very start, the onboarding process was smooth and well organised. Mike and Elizabeth have built a brilliant team who genuinely care about their clients. Charlie (our account manager) is always approachable, proactive, and keeps everything running seamlessly. George and the support team are quick to respond, knowledgeable, and always willing to go the extra mile to keep us up and running.

Most recently, they were a huge help during a major broadband provider disaster – entirely outside Sereno’s control. They went above and beyond to help us resolve the issues, coordinating with third parties and ensuring we experienced as little disruption as possible.

It’s rare to find an IT support company that combines technical expertise with such genuine customer care, but Sereno IT do exactly that. They’ve transformed our IT experience, and we couldn’t be happier with the service they provide.”

“IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance by Sereno team that I need to keep the business operating securely and reliably.”

“The advice we’ve had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.

The online portal makes support easy and saves so much time, it prompts all the right info upfront, so there’s no wasted back and forth. Every person we’ve dealt with at Sereno has been knowledgeable and helpful. They absolutely deserve 5 stars.”

“Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and scalable. Their expertise in Microsoft 365 has transformed how we operate, allowing us to deliver faster and more efficient service to our clients.”

“We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach. Their support desk is highly responsive, and their ticketing system is both reliable and easy to use—issues are addressed quickly and efficiently.

The quarterly strategic check-ins are invaluable, helping us stay ahead of potential security concerns and keeping our devices and office environment healthy and secure.

For anyone looking to streamline their IT operations, Sereno offers the opportunity to centralise and simplify almost everything tech-related. Their team is consistently friendly, helpful, and easy to work with—a genuine partner in our day-to-day operations.

Highly recommended!”

“Sereno are an an innovative IT company who make solving your IT issues quick and simple with their vast knowledge. The partner portal is easy to navigate with lots of options on how you prefer to get resolution to your problem. I personally love how quick the simple IT matters are actioned with a quick portal chat.

The service at our previous provider was at best a 2 out of 5 but Sereno are 5 stars all the way. From the initial chat with Mike at the end of 2022 where we scoped out the needs of the akt team, to the transition at the start of 2023. George and Daniel were excellent and the transition was smooth and we have never looked back. The whole Sereno IT team are patient, who those of us not so tech savvy, gently and efficiently guiding us through any issue getting quick resolution. With Michelle and Charlie helping us get the right hardware in place for laptop changes and helping with portable monitors to ease working on the go. Would recommend Sereno to anyone wanting a high quality IT service.”

“The decision to engage Sereno was taken shortly before I joined the company, so I "inherited" them on my arrival, with the responsibility to onboard them. It's fair to say it's a decision I do not regret my predecessors taking. Sereno have been a reliable and valued partner to Oikos, with a fantastic team of highly responsive and capable technicians, backed by a proactive and forward thinking leadership.

Sereno have worked closely (and at times patiently!) with Oikos, to help us progress our Cloud-first strategy, such that we are now sitting with a much more resilient, flexible and not least, secure IT infrastructure. They are not pushy and won't try to promote solutions the business doesn't need or which don't add value. They're also very good at identifying where savings can be made, even if this means reduced revenue for themselves.

If you're an SMB looking for an IT service partner you can trust to provide excellent services, at a reasonable and predictable cost, then look no further. You won't be disappointed.”

“We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business. As a growing SME in the housebuilding industry, having a reliable and responsive IT partner is essential and Sereno have met our expectations.

What really stands out is their proactive approach. Rather than just reacting to problems, they anticipate potential issues and recommend improvements that keep us ahead of the curve. It's reassuring to know we have a trusted partner who genuinely cares about our long-term success.

We would recommend Sereno to any business looking for reliable, knowledgeable, and hands-on IT support.”

“We’ve been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and responsive. Their ability to understand our business needs and provide tailored technical solutions has made them a valuable partner. It's been a great experience partnering with them, and we truly appreciate their support.”

“Reliable, Responsive, and Proactive A True IT Partner

We switched to Sereno after experiencing repeated delays and poor communication from our previous IT provider. From day one, the difference was clear. The team at Sereno is highly responsive, incredibly approachable, and genuinely proactive we no longer have to chase updates or worry about recurring issues going unresolved.

They’ve taken the time to understand our business, made tailored recommendations to improve our IT infrastructure, and supported us through seamless onboarding. Whether it's day-to-day support or strategic planning, Sereno feels like an extension of our team.

Highly recommend them to any business looking for reliable, transparent, and forward-thinking IT support.”

“We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.
They are good to work with on a day to day basis but were also really helpful when we moved offices, made sure that all the main systems were up and running on day one.
I would recommend them to other businesses.”