“We knew this project was crucial to ensuring our forecourts are staying ahead of the curve and offering customers, both existing and new, top-class customer service. Timico has proven time and time again that it is reliable, trustworthy and delivers a great service. We didn’t hesitate at all when it came to working with the team there to deliver this project. The benefits it will enable us to provide our petrol stations in terms of improving customer service, increasing footfall and staying ahead of the competition, are huge.”

“We are a tough customer, but the team consistently exceed our expectations. They are always available with a professional, yet friendly voice when we need them and solve most issues remotely within minutes. They also come into the office on a regular basis to conduct general maintenance and security updates which keep our systems running smoothly. We find their knowledgeable input at our monthly review meetings particularly helpful in ensuring that our IT infrastructure is always developing in line with our strategic growth plans. As a public company, we need our IT spend to be as accountable as anything else in the business and the monthly service contract has proved to be a very cost-effective way of buying peace of mind.”

“Working with Timico on our infrastructure has drawn on the RSC’s digital transformation strategy and resulted in a cohesive and scalable network infrastructure that supports our digital ambitions, one that puts RSC in the forefront of innovation within the chemistry society.

Timico also helped to develop other key projects such as Wi-FI, CCTV, a migration to Microsoft OneDrive and Exchange and an analysis of our corporate infrastructure estate.”

“We chose Timico because they were competitive in their pricing, and represented a significant change in our technology for our teleworker community and car dealers. Timico’s professional approach and “can do” attitude is a world apart from our previous supplier. It makes a refreshing change to have full faith in knowing that a deliverable will in fact be delivered on. Timico’s project management team and support personnel have made this roll out one of the smoothest we have had. We see Timico as a key strategic partner to Honda moving forward.”

“We chose Timico as our technology partner for a number of reasons. Firstly because they understood our technology requirements and could provide the kind of robust and secure IP infrastructure we needed. Secondly they could do all this at the best cost for us and thirdly, they are a good fit. We are able to interface at the right levels for the services we need, a task more difficult with larger organisations.
Timico manage the PWAN for us and sort out the odd hiccup. As we expand the Murco business, they smoothly integrate new sites for us.
The Timico network has made us much more efficient and has allowed Murco to manage a large, and increasingly growing network of retail sites without significantly increasing our staff or costs. The MAM 3G failover has already paid for itself many times over.”

“Before switching to Timico we endured really poor service from our mobile phone supplier. We have now been with Timico since 2004 for all our mobile telephony needs and the service has always been first rate. Timico cares about the customer.
Timico's price was very competitive and we already knew about their excellent customer service so we decided to move our whole telephony package over and are very pleased with the results. We're looking to expand our employee base up to fifty and are building abrand new office block in Stallingborough so it's great to be able to take our communications partner along as part of the journey.”

“We needed a partner that could provide all our communications needs under one umbrella and the services had to be of a business-strength standard.
Timico appeared to be an excellent fit for a growing business and they turned out to be bang on for the small and medium-sized market. They were able to deliver what we needed for both our internal use and also for our customers to make telephone calls and use the internet. We now work closely with Timico to fine tune the equipment list for each new store and they help us make sure that we obtain the best value for money.”

“Above all, Timico is a very responsive company. We enjoy a fantastic level of personal service which other larger suppliers simply don’t offer us – we are treated as individuals and feel truly valued as a customer.”

“Picking a partner is tricky, but there was definitely a synergy between us and Timico. It felt like the right choice at the time, and this has been verified by the excellent results we have seen to date. We needed a partner that could deliver globally, but that also had the resources to be active locally through customer service and support. The system we have in place offers great stability, functionality and cost-savings, which is all we can ask for from a product.”

“We place a really strong emphasis on customer service, so we expect the same level of care from our partners and suppliers. With our incumbent provider, we were starting to feel as though we weren't quite getting the service we needed. Timico really understood our needs and treated us the way we treat our customers.
Timico's communication is great. They're always at the end of the phone if we need to talk through something and the solution we've rolled out is perfect for seasonal peaks in calls and for when we expand the business further. We also have the option to log on to the system ourselves and make minor changes - which makes things much more efficient and flexible.”