“What I find most impressive about CTS is that despite the size and complexity of the work they manage, they truly feel like an extension of our team, not just an IT vendor. They are proactive, thoughtful, and genuinely invested in our success. Their combination of technical expertise, proactive planning, responsiveness, and genuine care is what truly sets CTS apart.

CTS has been outstanding. Their team is professional, knowledgeable, detail-oriented, responsive, and incredibly solution-oriented. What I appreciate most is that they approach our relationship as a true partnership rather than simply a vendor-client relationship. When something unexpected comes up, they don't point fingers or make the situation more complicated. They jump in, communicate with us, and work collaboratively to find the best solution. Projects of this size and complexity inevitably have moving pieces, but CTS consistently makes the process feel organized and manageable. Their flexibility and willingness to help have made a significant difference for our team.

The team we've had the pleasure of working with has been exceptional. They bring a level of professionalism and care to their work that is difficult to find. They are responsive, kind, knowledgeable, and genuinely invested in our success. They don't just focus on completing a task—they take the time to understand what we need and make sure the solution works for us. As Director of Operations, I work with many vendors and partners, and CTS has been one of the best teams I've ever had the privilege of working with.

We began planning for the new school year as early as February. That level of planning has made a tremendous difference in ensuring that everything is completed properly and on time. We work together early to carefully identify what we will need, make sure everything is ordered in time, coordinate scheduling, and get the installations completed well before the start of the school year. CTS is very proactive throughout the process, and our CTS contact does an excellent job of staying ahead of deadlines and making sure nothing gets overlooked. One of the things I value most is that we intentionally build enough time into the schedule to account for the unexpected. By having our IT and technology needs addressed approximately three weeks before school begins, we have a comfortable window to troubleshoot, make adjustments, or address any emergencies that may come up—without the pressure of running out of time. This is incredibly important to me as Director of Operations. Knowing that our technology is ready and that we have time to address any last-minute issues allows me to focus my attention on all of the other areas that are critical to a successful launch of the school year. CTS doesn't just get things done on time—they plan ahead so that we have time to spare. That level of preparation, communication, and reliability gives me tremendous peace of mind and is one of the reasons I consider CTS a true partner rather than simply an IT vendor.”

“What has impressed us most about CTS is their combination of technical expertise, responsiveness, and genuine commitment to our success. Rather than acting as an external service provider, they function as a true extension of our internal IT team. Their engineers take ownership of issues, communicate clearly, and remain engaged until problems are fully resolved.

Another quality that stands out is their proactive approach. Whether it’s identifying potential security threats, recommending improvements to our environment, or assisting with strategic initiatives such as Microsoft 365 migrations, CTS consistently looks beyond the immediate task to help us strengthen our overall IT operations and cybersecurity posture.Their ability to provide enterprise-level technical expertise while delivering responsive, personalized customer service has made them a trusted partner. Knowing we have a knowledgeable team available 24/7 gives us confidence that our environment is being monitored and supported by professionals who are invested in our long-term success.

CTS has delivered several measurable outcomes that have strengthened our IT operations and cybersecurity posture. Their 24/7 SOC has enabled faster identification and response to potential security threats, reducing risk and helping prevent incidents from impacting business operations. Their proactive monitoring and remediation efforts have contributed to improved endpoint security and increased confidence in our overall cybersecurity defenses.

From an operational perspective, CTS has consistently met our expectations for responsiveness and issue resolution. Their level 1, level 2, and level 3 support has minimized downtime by resolving technical issues quickly, while their ability to provide on-site support when needed has ensured continuity for our branch offices.

CTS has also played an important role in our Microsoft 365 initiatives by providing technical expertise and migration support, helping us execute projects with minimal disruption to end users. Overall, the engagement has resulted in improved system reliability, enhanced security, reduced operational risk, and access to a highly skilled team that effectively extends the capabilities of our internal IT staff.

CTS has demonstrated strong project management throughout our engagement. Their team communicates clearly, sets realistic expectations, and keeps us informed of project status, milestones, and any issues requiring our attention. They work collaboratively with our internal IT staff and adapt well when project requirements or priorities change.

For both ongoing managed services and project-based engagements, CTS has consistently met agreed-upon timelines and delivered the expected outcomes. When unexpected challenges arose, they communicated proactively, provided practical solutions, and kept the projects moving forward with minimal impact on our business operations.

Overall, we’ve found CTS to be organized, responsive, and dependable. Their ability to effectively manage both day-to-day operational support and more complex initiatives has been a key factor in the success of our partnership. We communicate via in-person and virtual meetings, email, and messages.”

“CTS has demonstrated exceptional project management, skillfully coordinating our many technology initiatives while keeping timelines and priorities clear. Their team communicates consistently and effectively, ensuring that everyone stays aligned and informed throughout each phase of the work.
I have especially appreciated how they push my thinking as CEO—helping me distinguish what is realistic now, what requires long-term planning, and where we can pause on “wish list” items to stay focused on our highest-impact goals. Their guidance has brought clarity, discipline, and strategic direction to our technology efforts. For the most part, given the tight turnaround on our "asks," things were delivered on time if not ahead of schedule.”

“Their project management has been top-notch. Response time was immediate, and remediation (if needed) was done in a timely, well-processed manner.”

“What stands out most about CTS is their combination of technical expertise and proactive collaboration. They not only delivered a robust IT infrastructure but also anticipated potential challenges and offered solutions before issues arose. Their responsiveness, attention to detail, and ability to tailor solutions to our specific needs made them feel like a true partner rather than just a vendor.”

“CTS was professional and delivered on time throughout the engagement. I was particularly impressed by their understanding of the unique needs of charter schools and their expertise with the complex E-Rate program.”

“CTS is supporting us with Tech Support, and they have been wonderful! CTS is very responsive and eager to support and help. They have very good project management and communication. Highly recommend CTS for this.”

“CTS has been punctual and collaborative. They listen and are capable. CTS's accessibility to collaborate in many forms, regular follow-ups, and customer service-oriented culture are impressive.

CTS has provided quality oversight of our network systems, which has been successful, including resolving some legacy issues. Our internal staff reports faster resolution times and appreciates the ability to call and get access to a roster of experts who respond swiftly. We no longer need to provide data about our assets because CTS has it all on file. Their billing and customer service are organized and punctual. Our large phone system upgrade is imminent and going well.”

“CTS has been really involved with the architects and designers. They’ve been on site ensuring that everything is set up for our security and our IT systems.”

“They deliver on time and are responsive to our needs.”

“"Charter Technology Solutions has successfully met and exceeded our expectations."”

“They've done a terrific job communicating about the projects and timelines.”

“Their dedication to delivering high-quality results was evident at every step.”

“They're really a delight to work with.”

“What is most impressive is the high-touch care, attention, and values of their founder.”

“CTS has been a close partner in Classical’s mission for over 5 years. During that time, we have collaborated around improving our tech infrastructure, upgrading our devices for staff, and building out new schools. These projects need to be done right, the first time, and CTS has a spotless record on that front. Just as importantly, they guided us through the strategic planning process which gave us time and comfort to make the right decisions.”

“We brought CTS onto the team to help us think strategically about the type of technology infrastructure we needed to scale a network of schools. Each step of the way, they have been a strategic thought-partner as we anticipate the next stage of growth.”