“An absolute terrible managed service company. The sad thing is the IT support team can be pretty good, but the communication, the management the internal politics are just casing issues non stop.

They promise the world, however, do not deliver. I would be okay with scraps at this points but even that they cannot deliver.

When an employee leaves, their tickets are left and not reassigned. leaving you to chase endlessly for a resolve.

Their accounts and billing department have caused serious pain. Our AWS invoices were not paid on time where we would get AWS calling us about account closure. At which point we would have to step in and pay directly. This went on for over 8 months. Every Month they would say it is now resolved. But guess what, it wasn't. Finally, we just took the billing from them as they could clearly not manage.

Several Failed SLA's, replies to email take them weeks if not months of chasing to get any type of response.

Then they had the audacity to increase the contract payment.

Please stay away form ANS.
Their sales people are good and will say whatever they need to to get you in. But ANS does not deliver.
The issues I have stated are just half of the issues we have been faced with.”

“Every industry is experiencing huge digital transformation but ecp are already ahead of the game, we’re really pushing tech boundaries. By investing in public cloud with the support of ans, we’ll gain a deeper insight into our business than we ever thought possible just a few years ago. Having previously worked with ans, we knew we could rely on them to provide a first-class service to support both the strategy and execution of Microsoft Azure.”

“ANS’ managed service has freed up valuable time for our internal it team to focus on driving and improving our digital capabilities, so that we can continue to equip our customers with the best technology to improve their fulfillment capabilities to meet the needs of shoppers and close the delivery experience gap.”

“ANS provide an exceptional level of service to the mca. They are a professional and dedicated company that goes above and beyond to provide what we need. They have aligned themselves with our strategic roadmap, allowing them to be proactive in providing us with additional services as we need them. They put the customer first and adopt a continuous service improvement strategy.”

“We chose ans because its values and ambition complement our business perfectly, as well as the resiliency and scalability of its wan offering. We are the largest ford dealer in the uk and pride ourselves on our forward-thinking, application-led it strategy. The team at ans understand our vision and have exceeded our expectations. We’re confident that this project will futureproof our it so we can be even more agile and adapt to changing business needs in years to come.”

“We’ve undertaken a significant shift in our it strategy. It hasn’t just been a matter of getting rid of our old it systems, but changing the mindset of our teams, too. Ans has played a fundamental role in our digital transformation and its operational support has been vital in our transition to a cloud-first it infrastructure, which is enabling us to continue to provide the best possible patient care.”

“ANS understood the importance of our WAN and the implications downtime could have on our business. They investigated our network to examine exactly how it was being used and designed and installed a truly efficient, resilient and manageable infrastructure. Since the installation of the WAN, ANS have provided great levels of service and undertaken quarterly service reviews to ensure the network is consistently performing to high standards and over achieving against SLA’s.”

“Readiness Assessment really gave us the confidence that ANS had the skills and capabilities we needed in a partner. It was an invaluable project. It highlighted exactly what we could achieve and how we could improve our efficiency by taking advantage of what technology can now offer.”

“ANS has enabled us to further our global reach and provide enterprise applications, wherever and whenever they are needed.”

“We have worked with ANS for a number of years and therefore we knew we could trust them to deliver a truly resilient, flexible and scalable network. Our network is absolutely critical to our business and ANS has ensured there are no single points of failure, giving us peace of mind that our business critical applications will always be available.”

“The new infrastructure will enable us to open up new lines of communication with our customers, allowing quicker responses to enquiries from tenants, and make significant long-term energy savings in line with our green initiatives.”

“Throughout the capacity planning exercise we had a hugely positive experience with ANS. The assessment resulted in a well-constructed and well thought out report that highlighted exactly what we could achieve. The quality and professional experience of ANS stood out to us and we had complete confidence that ANS had the skills and capabilities we needed in a partner. The environment has improved without a doubt, our team are much happier with the updated infrastructure.”