“Over several years I worked across broker teams, marketing and IT as an Account Executive at a Perth insurance brokerage. Throughout this time FocusNet reliably served as our managed IT service partner. The usual manual handling of policy data and dealing with lagging legacy systems was always a bottleneck to performance. When Andrew Barbara and the team introduced InsureTech Connect, it was ideal for our situation.

Andrew and the team took the time to understand how we actually worked before making changes. They worked closely with the ITC system and our internal team to connect the systems properly, so information flowed through accurately and removed the human error from the multiple touch points that existed before. It made a real difference to day-to-day operations. Fewer errors, less time wasted on manual tasks and a much smoother experience across the board. Not having to save multiple times for contemporaneous file notes across Officetech and Insight alone was a huge time saver.

Whenever we needed support, the FocusNet team was there, and that reliability mattered just as much as the implementation itself.”

“We have been using FocusNet Technology for more many years and have seen significant savings in our time due to being on a cloud based system. It is comforting to us having a local company with people we know face to face handling our data. We would happily recommend Andrew and his team at FocusNet.”

“We have been clients of FocusNet for many years now and we could not be happier. Their professionalism, knowledge and expertise is second to none.
We have had zero system down time since appointing FocusNet as our IT providers and we can truly rely on them to keep our server and data protected in this day and age of cyber crime.”

“We have partnered with FocusNet Technology for many years now to assist us in delivering critical services to the business.
Over this period they have proven themselves to be professional, reliable, and genuinely keen to share the risks and rewards in creating leading-edge technological solutions.
Andrew and his staff of friendly, dedicated engineers are a pleasure to work with. FocusNet are now a trusted strategic and technological partner of ours and as such we have no reservations in recommending them and their services to other businesses.”

“FocusNet enabled our business to respond to the unprecedented global pandemic.
Oracle employs a significant staff base across our AR network, but FocusNet’s CoverCloud system quickly allowed us the technical flexibility to continue working from home and overseas.
This meant myself and my compliance team had the confidence and ability to manage the business maintaining our high levels of security, compliance and integrity where others were not so lucky.”

“I have been a client of Focusnet over several businesses I have been involved with for the last few years. First time we worked with them was as an Authorised Rep where the AR group used Focusnet. Since then I have engaged Focusnet as our IT supplier for our new AFSL and AR Group, All Risk Protection Insurance Brokers. Focusnet have helped us with managing our hosted servers and m365 tenancies to phone systems and websites. They also provide more technical support like our Cyber Security, Cyber training and awareness systems, and with automation and AI implementation within our business. More recently they have helped us implement a CRM and document management system that integrates with our broking and policy management system INSIGHT.”

“In our 16 years in business, we've worked with four different IT providers. Historically, IT has been a consistent point of friction, whether through creeping additional charges, poor service, or underperforming systems. Switching to FocusNet around two years ago was a game-changer.

Since partnering with them, we've experienced a level of service and expertise unlike anything before. Over the past 18 months, we've undertaken our most significant tech transformation, upgrading every core platform and piece of hardware across the business. FocusNet has been with us every step of the way offering the right advice, support, and genuine guidance.

What sets them apart is their ability to deliver not just on their promises but beyond them. Unlike our previous experiences, where expectations fell short, FocusNet has consistently exceeded them. Their partnership has made a complex transition feel manageable and even inspiring.

We highly recommend FocusNet to any business considering a switch. They’ve truly raised the bar for IT service providers.”

“We have partnered with FocusNet for two years and highly recommend their IT services. Their top-notch communication and ability to understand our needs made a significant impact during our company merger, requiring multiple IT migrations. This was a real concern for us, but with FocusNet’s expertise, we felt secure and well-informed throughout the process.
They know what they’re doing, but above all, they’re just great people to work with.”