- Description:
- Brennan is an Australian-owned systems integrator that has grown since being founded in 1997 to become the largest privately owned local player in the market. Headquartered in Sydney with offices across Australia and in India, Sri Lanka, and the Philippines to provide 24/7 services to its customers. Serving more than 1,400 business, enterprise, and government customers, the privately owned company continues to expand its services to meet customer needs. In line with this, the company has made seven strategic acquisitions and has established a new division, Brennan Digital to support customers in their digital transformation journey.
Brennan offers an extensive range of services that can be custom designed based on your current and future business needs. Brennan was founded to provide... Australian organisations with exactly what they need: independent expert advice, long-term support, and all the ICT services and solutions that they need in one place.
We are committed to innovating to meet the changing needs of Australian organisations, to putting customer service first in everything that we do. Reflected in our world-class Net Promotor Score (NPS) rating of +80 received from our clients, we continue to invest in our people, innovation and automation, industry alignment and deepening technical and security expertise to better service our clients across the full technology stack required to deliver their desired business outcomes.
We were the first MSP in Australia to provide our customers with a self-service portal and our unique service models withindustry-leading SLAs allow you to choose a completely Australia-based service. Through our highly-tailorable offering, we can deliver you efficiencies and cost savings, guarantee compatibility and security, and give your internal IT team their time back to work on the things that actually make a difference to your business.
Brennan are your complete IT and telecoms partner, delivering award-winning service, and are uniquely capable of meeting the unique needs of every Australian organisation. For more information, please visit www.brennanit.com.au#Global100Global100 2023. Every year, Cloudtango honors the most successful managed service providers. For 2023, our technical analysis focused on business growth, customer satisfaction, and service offerings. By being selected, Brennan demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.
- Services:
- VoIP, ERP, Email Security, Ecommerce, Dynamics 365... and 25 more
- HQ:
-
Sydney, Australia
Branches: Brisbane and 8 more
- Website:
- Visit Website
- Tel:
- 1300 500 000
Brennan IT has helped us transform our business; delivering a cloud environment that has become much, much easier to manage, which means less maintenance and greater stability. We’ve also raised security and network reliability, and importantly, given our people new ways to travel and connect to the organisation even when they’re on the road.
The college has evolved significantly. Through improved technology, we have established better business practice, governance and process. By giving our people better ways to work, share information and communicate, we have been able to provide a far better service for our members.
Business and technology have also now become so closely aligned at RANZCR, that IT is now recognised as an enabler, which means my team is involved in strategic business initiatives from the outset. We meet with Brennan IT on a regular basis and say – how can we innovate together?Technology is no longer an enabler for additional services. It co-habits with the business, and the data we generate is very meaningful in how we actually operate.
The way we deliver our business needs to be ‘injectable’ into other businesses, and we need to make the transition to a new structure as seamless and easy as possible for our people.
Brennan IT are very in-depth in their approach and have a strong focus on customer satisfaction, which is quite refreshing. They are extremely technically competent, but also have a very clear view of our business and our targets, so everything is done in a way that ties together.The individuals you work with can make or break a project, and Brennan IT has a knack of picking the right people. They are a highly technical team, but very modest, very humble, without the arrogance you sometimes see.
The solution provided to Macpherson Kelley by Brennan IT has significantly improved the way our staff collaborate together.
Being a national law firm, previously it was difficult for staff and clients to collaborate effectively across different offices and states, resulting in costly interstate travel and time inefficiencies. In addition to this, we required a technology that was able to complement our new Activity Based Working practices, it also needed to be simple to ensure successful staff adoption.
Now, employees can communicate with each other faster, work flexibly and can leverage exceptional video conferencing facilities which significantly reduces the need to travel. This has, in turn, reduced our costs, broken down national barriers thus improving staff morale, culture and engagement.
Brennan IT delivered a solution that suited our requirements precisely. The team took time to understand our requirements and identified our shortcomings so that the solution would achieve our key objectives. The process of working with Brennan IT was easy and we had total confidence in the team’s ability to deliver this project successfully.
The result is a solution that fits our requirements, has delivered all the benefits we expected, and will save the firm both time and money in years to come.Brennan IT was more than proactive in helping Forever New in the migration project. It was a complex migration involving multiple incumbent vendors. The Brennan IT project lead was instrumental in getting that cut-over completed in time for peak trading through Christmas. It helped immensely that Brennan IT had local presence in Melbourne and Sydney for this particular project.
Most providers are always chasing multi-year contracts. Brennan IT has been forthcoming with the short term 12-month contracts as we’ve needed them, so we can assess the value creation from enlisting some of our on premise apps to the cloud.
Now we’ve got one service provider being able to provide us both cloud applications and communications. That has freed up internal IT resources to work on other business value-added projects.We were looking for an IT provider who would work with us as we grew. This was a core requirement as the organisation had experienced significant growth over the last three years and more growth was anticipated. We replaced 87 PCs across a number of different offices in just five days. There was only minor disruption to the business through this transition. The changes were immediate, staff who had been spending upwards of 20 minutes every day waiting for their computers to start were able to jump on and boot up straight away.
The transition has made such a huge difference to the productivity of staff. We’ve seen a substantial improvement in output and the system has met all of our expectations. We were really impressed with THE service from Brennan IT. The new system has changed the way the Foundation is operating and we’ve seen good results from day one.We made the decision to upgrade our servers and better network the three offices. We also wanted to upgrade our Outlook network, and Brennan IT recommended Microsoft Office 365.
Brennan IT were very good at making sure that any problems that occurred were fixed immediately, and they took ownership of the project which was important to us in making sure the transition was smooth.Because we need someone who can help us develop an IT strategy, Brennan IT has always been proactive in talking to us about the best ways to help us out and keeping us informed on what is happening in the broader industry. We have come to rely on that expertise.
We wanted an IT partner that was like our IT department. I came from a large corporate background and if you had an IT problem you’d call the IT department and they’d fix it. We needed that as well for our business so that we could continue to grow and be competitive. Brennan IT is a larger organisation so if one person can’t work it out they can speak to someone else and pass the task on until it is resolved.The support has been a really major benefit of this solution. I can talk to Brennan IT at any time and they can proactively watch the system remotely.
Brennan IT provides us with direction and expert advice, from hardware needs to a cloud strategy. Plus they are always accessible, and always on hand to support our events! The relationship feels not like a service agreement, but like having a corporate partner in our work.
As a benefit of this contract we’ve freed up our internal resources by taking the hardware out of the equation. When a router fails, Brennan IT proactively replaces it. The timing is quicker than what would have been previously possible, minimising our downtime.
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